HP x64 Printer Software Installation

[Seekermeister]

Here is another question that I had no luck with the manufacturer's tech support. I have an OfficeJet 5510v, which works okay for simple printing. But the additional software that should have installed along with the drivers never did...namely, the HP Imaze Zone. There are a couple of other programs, but they never did install, so I assumed that was because the x64 driver didn't include these. Another problem that I just found, is that the scanner function isn't working, and it says that the software isn't installed and to contact HP. When I did, they advised me that since the printer was out of warranty, that they would charge me to help. I would expect this on something dealing with replacement or repair, but not simply for some advise.

I really doubt that anyone here can help, unless they have dealt with exactly the same problems, but it can't hurt to ask.

 

[Rubycon]

Most of the officejet products have non existent x64 support. Be glad they have a driver now that supports basic printing. Just a few months ago their "advice" was to map to a b&w deskjet for basic 300 dpi black printing support! :disgust:

 

[Seekermeister]

Thanks, but I find little comfort in thinking about how bad it was in the past. When I first installed this with x64, it worked fine, so it should now.