HP User Guide CD doesn't show graphics

[old teacher]

😕

Even after HP sent a new CD (for AIO HP J6480 printer), when clicking on a "Show me" graphic or highlighted link in the Help/User Guide portion, I get no graphics. Just a little hourglass that pops up for an eyeblink; then nothing happens. I've tried a different computer and different CD or DVD drives, still nothing. No error message or anything happens. Have never (until now) had graphics problems on my computers. So all I can see is the text. ??

 

[mpilchfamily]

The question is what format are the images in and do you have the application needed to view them? Also are you opening the guide with the correct program?

 

[old teacher]

There's a little image of a camera followed by: Show me how to load media, the Properties of which show javascript:d0e5926.Click() So it's using javascript, I guess.

Have never had a problem with javascript things before, at least not to my knowledge. And on two computers at the same time? I don't tinker or fine-tune things and wouldn't know what to do with a graphic setting if my life depended on it.

 

[old teacher]

I'll get the hang of this forum yet! Here's what I QuickReplied by mistake:

There's a little image of a camera followed by: Show me how to load media, the Properties of which show javascript:d0e5926.Click() So it's using javascript, I guess.

Have never had a problem with javascript things before, at least not to my knowledge. And on two computers at the same time? I don't tinker or fine-tune things and wouldn't know what to do with a graphic setting if my life depended on it.