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HP Pavilion Desktop Support

P

profet

Senior member
I work for these guys 🙁
We have 30+ calls in cue at all times of the day for the last 2 days, and we are getting 200% forecasted calls, no one knows why. It sucks, cause we can't get out of the cue no matter what, no hope. And all the customers are pissed cause of the 30 or so minute hold times.

I think im gonna leave early

*edit* end rant 🙂
 
Probably because the calls are taking longer because the customers can't understand the thick Indian accents of the techs. Everytime I call (we use Pavilions for workstations) I get some Indian man or woman and he/she has to repeat things 5 times before I understand him/her.
 
Originally posted by: Fritzo
Probably because the calls are taking longer because the customers can't understand the thick Indian accents of the techs. Everytime I call (we use Pavilions for workstations) I get some Indian man or woman and he/she has to repeat things 5 times before I understand him/her.
Click to expand...

Depending on the time of day I've had the same experience with Dell and Compaq.
 
Originally posted by: RossMAN
Originally posted by: Fritzo
Probably because the calls are taking longer because the customers can't understand the thick Indian accents of the techs. Everytime I call (we use Pavilions for workstations) I get some Indian man or woman and he/she has to repeat things 5 times before I understand him/her.
Click to expand...

Depending on the time of day I've had the same experience with Dell and Compaq.
Click to expand...

Gateway did the same thing when I worked for them... But it wasn't 1 or 2 people with thick indian accents. They actually closed all call centers and moved it to India to save money. So everyone you talk to there will be like that. I would assume Dell and Compaq do the same, but they may have 1 or 2 call centers in the US
 
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