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HP covering their a$$ on pricing errors
- Thread starter PCHPlayer
- Start date
iwearnosox
Lifer
So they call, don't authorize more charges and don't send it back.
They're so clueless.
They're so clueless.
GrandVizor
Senior member
Yes, that's right......Don't authorize more charges, and don't bother send it back......If they want, ask them to go ahead get it back from your house.....Call your CC, and ask them to decline any charges from HP......
Originally posted by: gwlam12
"contact you to obtain your authorization for the additional charge, or assist you with return of the product."
it's one OR the other, buddy.
i'd like to see you try it.
If you already have goods in hand, and a transaction has already been charged. Their SOL. It's a binding contract which they can't break by asking for more money because of an error they made.
azncarjunkie
Member
It's simple. Determine what your hourly salary/wage is. Count the number of hours that it took for you to think about ordering, the time it took to order, the time necessary to read their emails, the time necessary to determine the effort that it would take to send the item back.
Then multiply to determine how much to bill HP for sending the item back.
"Hi, Thank you for inquiring about the item that you 'inadvertantly shipped'. If you would like this product returned, please credit me the amount of $XXXXX. Thank you."
Then multiply to determine how much to bill HP for sending the item back.
"Hi, Thank you for inquiring about the item that you 'inadvertantly shipped'. If you would like this product returned, please credit me the amount of $XXXXX. Thank you."
Bojangles139
Senior member
LoL. CC's can't turn down charges. any additional charge will go thru no matter what you do. canceling the card won't even work. you gave HP athorization before the card was canceled so it is a valid charge. only thing you can do is do a dispute. you call up the CC company, say you don't agree with the additional charge, CC will investage, contact HP and see whats going on, be told a pricing error happened and point the CC to HP's pricing error policy, state they tried to contact you the customer and you refused to correct the error, and the dispute will be over, charge still on your card.
don't try to scam people, even company's, its just lame. scamer's are another reason some prices are high.
brandon
P.S. yes, i do know what i'm talking about, work for a CC company in their customer service department. funniest thing i ever saw there, a business man called in and wanted to started a dispute with a Call Girl company (a legit one, yes they are out there). his reason, wasn't satisfied with the product. i then aplogized for laughing.
dahunan
Lifer
Are you even paying attention...
HP says you can pay for something on their site at the advertised price .. receive it from their shipping dept. and then months later (or maybe years later) they charge you more for it because they claim they had priced it incorrectly???
This will be taken to court and they will be penalized.
LOL. thats pretty funny. 🙂
however its an unauthorized charge if you didn't authorize it, no? the "contract to buy" you agreed to was under the price it was erroneously posted at. i dont really know what im talking about but that has always been my impression of cashing in on price mistakes.
froinlaven
Senior member
And who's to say what a "pricing mistake" is? What if the price HP decides to sell something at doesn't bring them a profit? "Oh, it was a price mistake!" Instant profit. This is a very bad TOS.
You're obviously not getting one of the main points. What's completely stupid about the new TOS is that HP's forcing you to either 1), Let them charge you the price difference due to "pricing error" or 2), Send back the item at your own expense/time/effort in time. So that means they can charge you whatever they want after they had charged your CC, shipped the order, and the order reached your place. Think about this, you ordered a 17" CRT for $100 from their site. After the CRT gets to your house, HP sends you a E-mail requesting the above-mentioned options. You'll have to either pay their $100 price difference, or spend money/time on shipping back that 17" CRT to them... Wouldn't you be pissed? IMO, I don't think they can legally do that. It would be labeled as "breach of contract" or "Bait and Switch".
klaatuboradonickto
Junior Member
QUOTE:
_____________________________________________________________________________________________
LoL. CC's can't turn down charges. any additional charge will go thru no matter what you do. canceling the card won't even work. you gave HP athorization before the card was canceled so it is a valid charge. only thing you can do is do a dispute. you call up the CC company, say you don't agree with the additional charge, CC will investage, contact HP and see whats going on, be told a pricing error happened and point the CC to HP's pricing error policy, state they tried to contact you the customer and you refused to correct the error, and the dispute will be over, charge still on your card.
P.S. yes, i do know what i'm talking about, work for a CC company in their customer service department. funniest thing i ever saw there, a business man called in and wanted to started a dispute with a Call Girl company (a legit one, yes they are out there). his reason, wasn't satisfied with the product. i then aplogized for laughing.
______________________________________________________________________________________________
So Mr. Credit Card Man, can you tell me how HP can charge my American Express card when I don't provide them anything but the American Express one-use CC number ? This keeps any vendor from charging or using your CC number more than once.
Klaatu
_____________________________________________________________________________________________
LoL. CC's can't turn down charges. any additional charge will go thru no matter what you do. canceling the card won't even work. you gave HP athorization before the card was canceled so it is a valid charge. only thing you can do is do a dispute. you call up the CC company, say you don't agree with the additional charge, CC will investage, contact HP and see whats going on, be told a pricing error happened and point the CC to HP's pricing error policy, state they tried to contact you the customer and you refused to correct the error, and the dispute will be over, charge still on your card.
P.S. yes, i do know what i'm talking about, work for a CC company in their customer service department. funniest thing i ever saw there, a business man called in and wanted to started a dispute with a Call Girl company (a legit one, yes they are out there). his reason, wasn't satisfied with the product. i then aplogized for laughing.
______________________________________________________________________________________________
So Mr. Credit Card Man, can you tell me how HP can charge my American Express card when I don't provide them anything but the American Express one-use CC number ? This keeps any vendor from charging or using your CC number more than once.
Klaatu
IshmaelLeaver
Golden Member
The companies have to be held accountable for pricing errors. If not, they would use this 'error' as a way to generate traffic to their store or web site. Imagine this:
65" HDTV ONSALE! $299.99. They put the tv all the way in the back of the store, and you have to pass by tons and tons of advertisements to get back there.
later..
"i'm sorry this is a price mistake."
by this time they would be satisfied because they have all these customers flocking to their store at the expense of what? nothing because they can either have you return the item or charge you more for it.
oops..
sniperruff
Lifer
heh shows that circuit city/dell >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> HP
and yeah what if i don't authorize you charging me for the price mistake... how stupid...
"oh yeah sorry my HP celeron laptop actually costs $3299 ok i'll let you guys charge me the $2500"
and yeah what if i don't authorize you charging me for the price mistake... how stupid...
"oh yeah sorry my HP celeron laptop actually costs $3299 ok i'll let you guys charge me the $2500"
ivwshane
Lifer
I'm already mad at HP because I tried to order that 256MB pc2700 memory a while back and never got it. I'm not really mad because I didn't get the product (I wasn't expecting it to go through anyway) but rather because they didn't bother telling me the order would be cancelled and because I gave them my email and now they feel they can send me their spam:|
If you don't honor your prices and I don't buy something from you then you have no right to email me using the email I gave you:|
If you don't honor your prices and I don't buy something from you then you have no right to email me using the email I gave you:|
Do any of you "forum attorneys" with your degrees from County High School realize how hard iit is to tkae them to FEDERAL court? Right! I sure hope in the future, people don't hold you losers to the same "high" standard to which you hold retailers. A price mistake is just that a mistake! If they let you have it at that price, it's nice of them. You do not deserve it. GROW UP! Some days I am ashamed I read this forum!
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