Last week i bought a Sharp LCD panel for my projection system that i am putting together... I found the one i wanted and bought it from ebay, from a company called Unclaimed Baggage. I got the panel here two days ago and it packed insanely well. Everything looks in excellent shape until i try to plug the panel in.
Pluged it in. Got NOTHING. At this point I was pretty POed, and sent the company a polite email asking if they would take the panel backI figued out it was a bad AC adapter, turns out it was. So i went over to radioshack yesterday and had to buy a regulated power supply for 40 bucks (ouch) and adapter needed. Hooked up the new supply and everything worked perfect.
So this morning i check my email and they apologize for the whole mess. I emailed them back and told them about the cost of the new supply. I mentioned if they could refund the amount i paid for the supply and accesiroies and they sent me an email back in minutes saying no problem and that if i would fax over the reciept they would put the money back ($56) on my CC. Now thats customer service!
POINT of story : Good customer service still exists today.
-Bubbadu
Pluged it in. Got NOTHING. At this point I was pretty POed, and sent the company a polite email asking if they would take the panel backI figued out it was a bad AC adapter, turns out it was. So i went over to radioshack yesterday and had to buy a regulated power supply for 40 bucks (ouch) and adapter needed. Hooked up the new supply and everything worked perfect.
So this morning i check my email and they apologize for the whole mess. I emailed them back and told them about the cost of the new supply. I mentioned if they could refund the amount i paid for the supply and accesiroies and they sent me an email back in minutes saying no problem and that if i would fax over the reciept they would put the money back ($56) on my CC. Now thats customer service!
POINT of story : Good customer service still exists today.
-Bubbadu
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