Originally posted by: shady06
anyone done it? how would i go about doin it?
When was the last time you checked the BBB when you were making a major purchase? I'm not even talking about minor purchases.
They have no authority. If you file a complaint, the business is informed. They get a chance to respond. If the company responds (no matter what they say), the complaint is dropped.
I worked a piano store that had many complaints to the BBB, but our record was perfect because we had a standard response letter detailing store policy and the possible understands that it could lead to.