how safe is log me in for long distance support?

[rasczak]

my in laws are always in need of tech support and am looking at using logmein for remote support. does anyone have experience using this? are there any other remote support programs i could use? i really don't want to use the windows based remote desktop if i can help it. i just want something i can install and just call up the machine if ever i need to work on it.

 

[mxnerd]

I use it personally and loved it. it use 128bit or 256bit ssl. Easy, fast, safe, almost trouble free. Works behind router, no port forwarding required.

http://www.download.com/LogMeI...0-7240_4-10317491.html

http://www.pcmag.com/article2/0,2817,1683966,00.asp

 

[ChAoTiCpInOy]

+1 for Logmein. I've used it across California (Northern to Southern).

I also have one installed on a computer in the Philippines but I have yet to have a tech support call.

 

[kevnich2]

I use logmein for every one of my family's PC's. Just make sure you make note of the logmein password or else you might run into problems later on (I had this happen to me). Other than that, it's pretty much worry free. As long as the PC has internet access, logmein works great even behind firewalls and yes, it does use encryption for everything on it.

 

[Tbirdkid]

logmein is great. the noc we use slipstreams it in, and its an awesome tool.

 

[drebo]

It's pretty useful for sustained support instances when you know the passwords, etc, for the computer you're working on.

For one-off tech support, I'd recommend Crossloop.

For corporate tech support, Dameware Mini Remote Control is by far the best I've ever used.

 

[Tbirdkid]

dameware is great, once your in the server. however, attachment to the server is really good thru logmein. there are other ways, but the company I work for has hundreds of clients. for that many, and the different configurations, we use multiple tools.

im a big fan of logmein, and also of dameware. they just work. and work well.

 

[cpals]

Originally posted by: drebo
It's pretty useful for sustained support instances when you know the passwords, etc, for the computer you're working on.

For one-off tech support, I'd recommend Crossloop.

For corporate tech support, Dameware Mini Remote Control is by far the best I've ever used.

I just started looking into Crossloop... saw it advertised somewhere. Anyhow, it uses some sort of VNC backend and works pretty well so far. It has a easy passcode generated everytime and only connects when the end-user tells it to so that should be secure enough.