Benchmarks show that on single applications to much ram can slow them down. That was what I was referring to priviously basically with games. Unfortunatly benchmarks are generally synthetic, and in the buiness world there is more to worry about then your FPS. You have your virus scanner running 24/7 plus your outlook and couple other office applications all day. You have all your background stuff, nothing huge but more applications, VNC is up all the time. You are using more services and processes then standard 2k or XP because you are in a domain. Plus any other needed applications that your coperation may run. Also you multi-task within programs, you have your people who run three or four excel spreadsheets at a time that can get pretty huge is size.
Another trick is to plan for the future, It is really hard to look at a computer as a 3 year investment when it is just so expensive to replace a few hundred or thousand of them, a LOT of ram can help you be prepared for later on. But as I said before, I read it wrong, if they were using CAD I would say stuff it up with ram. But since they are not go something less, 512 is what our desktops run here, and more important PCs run a gig. Nothing runs more then that unless it is a server.
I remember reading articles about to much ram slowing things down. And in windows 9x it could slow things down considerably, in windows 2k it barely made a change, there was just little benefit over a gig unless you were running something taxing. I haven't seen one for XP though, I assume it is the same as 2k.