How much access should tech guys have?

[smackababy]

Whoever is making up these guidelines are morons. As tech support, you shouldn't have access to the database where this information is stored. You should have access to the computers that connect to said database though, otherwise, you can't really do effective tech support. As purbeast stated, this information shouldn't be stored on the data entry employees computer.

In my experience, most of the security people are idiots. I worked on a project and we couldn't use any stored procedures or triggers because, and this is a direct quote, "if they gained access to our database, they can see what queries we run." ... If they gained access to our database, they can run queries and we're fucked!

 

[Texashiker]

Whoever told you that doesn't know what they are talking about.

http://www.hhs.gov/ocr/privacy/hipaa/administrative/breachnotificationrule/

Look at the 3 exceptions.

Thank you.

I printed that out and gave it to my supervisor.

 

[nageov3t]

when I have to work with clients who are very recalcitrant to give us access to the systems they want us to troubleshoot, I just make sure they're very, very aware that their refusal to do so will mean that we're unable to seriously troubleshoot their issues and could likely result in failures/outages.

that usually makes them relent.

 

[sourceninja]

when I have to work with clients who are very recalcitrant to give us access to the systems they want us to troubleshoot, I just make sure they're very, very aware that their refusal to do so will mean that we're unable to seriously troubleshoot their issues and could likely result in failures/outages.

that usually makes them relent.

I just need to make sure they know why they need it and can explain the purpose beyond "I need it to troubleshoot the problem"

For example, if I a problem with my iis server crapping out I'm going to need a really damn good reason why you might need enterprise or schema admin creds.

 

[Texashiker]

For example, if I a problem with my iis server crapping out I'm going to need a really damn good reason why you might need enterprise or schema admin creds.

This is just a small network, nothing on the enterprise level.

 

[Vitaver]

[FONT=&quot]Your concern is very common among the IT professionals. I understand your point, but you should also bear in mind that your company is the one who sets the rules and determines policies. If you feel that you need more access in order to complete your project effectively, you could talk to your Supervisors and explain the situation. Communication is key in process improvement, and by showing initiative in this respect you may demonstrate your professionalism and desire to improve your organization’s structure. Have you tried sending a written explanation of this concern to your managers? I would send them an email where I’d clearly describe the problem, the suggested solution, and the expected outcomes/improvements. As an employee of an IT staffing company, I see this done often as it is part of work process.[/FONT]