• We should now be fully online following an overnight outage. Apologies for any inconvenience, we do not expect there to be any further issues.

How long does it take to have an RMA credited back? (average?)

MichaelD

Lifer
Jan 16, 2001
31,528
3
76
I RMAd some networking stuff...Keystones. They received it on Friday morning and have not yet credited back my CC.

Before I call them and make a PITA of myself, I figured I'd give the 8-Ball a shake.

ps
I don't want to piss them off b/c they could've charged me a 20% restocking fee (it's in there TOS) but didn't...or at least in their email to me w/my RMA number they said they would not.
 

compudog

Diamond Member
Apr 25, 2001
5,782
0
71
I RMA'ed a drive to Maxtor and had a replacement four days later. I RMA'd (sent back) some parts to a reseller and had a credit about 3 hours after UPS tracking said it arrived. Depends on the company. I'd give them a couple of business days at least. Especially if it is a large, respected company.
 

woodie1

Diamond Member
Mar 7, 2000
5,947
0
0
Each company does it their own way. On average I get credit within 2 days but there are some that may take a week.