- Aug 9, 2000
- 18,378
- 2
- 0
Please read my letter and tell me what you think?
Dear Mr. Tux customer service center:
On April 16, 2002, I bought a tuxedo vest for the price of $55.00 at your store in Salem, NH, which is located at The Mall at Rockingham. During a prom I attended on April 24, 2002, two of the five vest buttons fell off. Unfortunately, I never noticed that the buttons fell off until I was about to leave the prom so I was not able to find the lost buttons. I called Mr. Tux of Salem on April 27, 2002 and explained to them about the vest. The only responses I received were that buttons just fall off, there should be extra buttons in the pocket (there were none), and that they could not do anything about it since I did not have the buttons.
I am outraged by this response. I paid $55.00, which is a lot of money for a high school student, for a vest only to find out that the quality of the product was no where near its price. However, the response I get is that buttons just fall off. What kind of response is that? To me, it���¢??s cold and made me feel as if they did not care. What am I to do now? I have another prom to attend to on May 24th, but now I have to spend even more money on another vest. Such an expense is just unnecessary and as of this moment I feel as if I have been ignored and left out in the rain.
I feel the least they could do was call the manufacture to ask for extra buttons. I would even sow the buttons on myself if they did not want to cover the cost of repair. I ask that you at least ask the manufacture of the vest to mail me buttons because it's just a shame that a $55.00 vest will now just sit in my room and not be worn again just because of two buttons.
Dear Mr. Tux customer service center:
On April 16, 2002, I bought a tuxedo vest for the price of $55.00 at your store in Salem, NH, which is located at The Mall at Rockingham. During a prom I attended on April 24, 2002, two of the five vest buttons fell off. Unfortunately, I never noticed that the buttons fell off until I was about to leave the prom so I was not able to find the lost buttons. I called Mr. Tux of Salem on April 27, 2002 and explained to them about the vest. The only responses I received were that buttons just fall off, there should be extra buttons in the pocket (there were none), and that they could not do anything about it since I did not have the buttons.
I am outraged by this response. I paid $55.00, which is a lot of money for a high school student, for a vest only to find out that the quality of the product was no where near its price. However, the response I get is that buttons just fall off. What kind of response is that? To me, it���¢??s cold and made me feel as if they did not care. What am I to do now? I have another prom to attend to on May 24th, but now I have to spend even more money on another vest. Such an expense is just unnecessary and as of this moment I feel as if I have been ignored and left out in the rain.
I feel the least they could do was call the manufacture to ask for extra buttons. I would even sow the buttons on myself if they did not want to cover the cost of repair. I ask that you at least ask the manufacture of the vest to mail me buttons because it's just a shame that a $55.00 vest will now just sit in my room and not be worn again just because of two buttons.
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