How has your Corsair customer service experience been?

[Yellowbeard]

Originally posted by: MichaelD

Their customer service leaves something to be desired...though they won't be changing anything b/c a few people on some forum whined about them.

Actually, I hope to prove you wrong here. Corsair hiring me is only a tiny part of larger changes that we are working on. I assure you, any deficiencies we have in customer service are due to our growth and changes we face, it's NOT because we don't care. We are trying and people voicing their opinions and experiences do get heard. Trust me, I tell my supervisors about what I see "out here".

FWIW, we/RAM GUY solve a much higher percentage of problems thru the forum than we issue RMAs for. Your experience level sounds much higher than the averge forum poster. BUt, a huge percentage of the issues are new/novice builders with user error at some level or hardware/bios/part selection issues. If we did not troubleshoot and filter issues like we do, we'd have an astronomical RMA rate. As it is, approximately 70% of the memory we RMA is not actually defective.

Regardless, most issues that involve support or CS are already frustrating and we are trying to make it less so for everyone involved.

Thanks for posting.

 

[tphss]

tphss, what do you mean by "fried", what happened exactly?

I did some testing after transfering some parts from one case to another, and might have shorted parts when doing that.
I tested the memory modules one 2 other computers. One module lights up his LED's but the computer shows nothing on the screen and doesn't start, the other one is completely dead.

 

[Yellowbeard]

Use the link I provided to the Corsair forum and start an RMA case using the Tech Support Express (TSX) link. Tell them Yellowbeard referred you from the Anandtech forum.