I work for a major satellite TV provider. The vast majority of tech support calls barely qualify as technical issues. And people don't get it after you explain it to them multiple times. On some accounts, you will find a note like this left by a dozen agents in the past quarter: 'cust called, no signal, incorrect input,cycled inputs, picture restored. Adv cust TV needs to be on component 2. Resolved.'
And they call back 2 hour later and the cycle repeats. And you think this is simple enough? Then wtf does it take 7 minutes to have them hit input a couple of times?
Now you understand why it's possible to have a 10% unemployment rate (or some number larger than 0%) and McDonalds is still short staffed. People get fired when they can't figure out how to change the grill settings between 1:10 meat and 1:4 meat. They also get fired when they don't understand how the computer to input things works or how to change the timer on the deep fryer.
Maybe that should be a McDonalds hiring question. Ask if they know how to connect a TV or Xbox or something that has colored wires. If they can't do it, they're too stupid to work at McDonalds.