HOw hard is it to cancel AOL?

[glen]

What do I need to do? Can it be done by web, or do I ahve to call someoen?

 

[DaTT]

Unsure why you hod it in the first place. :/

 

[T3C]

I have heard that they just keep giving you free months and it is a pain to do. I have never went through it though just what others have said.

 

[sonoma1993]

you have to call them, they try everything to keep you with them, you have to them no to like every offer they give you .

 

[helo7050]

wow AOl. . i remember those days! Thats how i first got on the internet back in 1997.

 

[glen]

Originally posted by: DaTT
Unsure why you hod it in the first place. :/

?
huh? I don't have AOL.

 

[malbojah]

Originally posted by: glen
What do I need to do? Can it be done by web, or do I ahve to call someoen?

You have to call them to cancel. I tried to cancel via web, said it did, and I still got billed for it.

 

[mwtgg]

Call them, say you want to cancel. This is where they usually offer you a promo special to stay on. Decline. There you go.

 

[sonoma1993]

you have to keep telling no, just cancel the account, or they r just going to keep offering you stuff and keep the account open.

 

[glen]

To cancel your AOL account, call AOL Cancellations at 1-888-265-8008. (An alternative number is 1-800-827-6364. This may be the best number if you are calling from outside the USA.)

 

[yobarman]

Stop paying?

 

[Demo24]

yeah they will try to keep you on no matter what. We ended up with like 4 or so free months of it after we got cable

And you will forever have enough CD cases as they try to get you to come back with lots of cds

 

[TheLonelyPhoenix]

They will try to talk you out of it on the phone, and sometimes they've actually continued to charge people's CCs after they did cancel. At least, this is the experience a few of my friends have had when they attempted to get rid of AOL.

Be as firm as you can on the phone while still being polite, don't let them go off into a speech about the stuff that AOL offers which XYZ provider doesn't. Keep a close eye on your billing statements for a month after you do cancel.

 

[ZowieHowie]

Call them to cancel. Once they claim to have cancelled your account, GET A CANCELLATION NUMBER! That is the key. They will continue to charge your credit card, unless you get the cancellation number from them

 

[aplefka]

Originally posted by: sonoma1993
you have to call them, they try everything to keep you with them, you have to them no to like every offer they give you .

What in fvck's name did you just say?

 

[Albis]

if you are canceling, make sure you are ready to say No No No NOOOO over and over again

 

[lobadobadingdong]

call them, get a real person, before they say anything tell them this script

You suck as an ISP
Don't try to keep me as a customer
cancel accout %your aol account info%
I will no longer send you money
Don't expect to get money from me
Stop sending me eleventy beeellion AOL Cd's in the mail.

 

[Freejack2]

Good luck, they'll never let you cancel.
AOL: Hello and thank you for calling AOL customer care, how may I help you?
You: I'd like to cancel my AOL account.
AOL: I'm sorry to hear that Mr. Jones. Are you sure you want to cancel? We are prepared to offer you a free month.
You: No thank you.
AOL: Mr Jones, what if were to offer you two months free?
You: No.
AOL: Mr Jones, We normally don't offer this to our customers but I will give you 3 months free if you stay with AOL.
You: That's very generous but no.
AOL: Mr Jones, Is there anything we can do to keep you with AOL.
You: No.
AOL: Very well Mr Jones, are you familiar with the AOL wall of shame?
You: er, no I'm not.
AOL: The AOL wall of shame is a public website where we post the browsing habits of our former members. I show you've made a few visits to chickwithdicks.com.
You: What?!? I've never been to such a site!
AOL: I show you last visited this site on Saturday at 11:34pm
You: I guess I'll keep my service after all.
AOL: Thank you for calling Mr Jones.

 

[Wadded Beef]

maybe you could just threaten to cancel every couple of months and NEVER pay again!!! haha

 

[glen]

I began the call by telling them it was being recorded for my records.

 

[QueBert]

Tried to cancel my boss's AOL in November. He couldn't get anywhere with them (he called) so I took over the phone. They offered a free month, but that didn't work I just told them we needed it canceled. So the lady went into her routine about how we NEED firewall protection to keep the PC safe (scare tactics) unfourtinally for her, I'm not an AOL user. I told her "thanks, but no thanks, we have a hardware firewall" and she proceded to tell me how that's fine, but not as good as a software one. I'll assume she has no idea what a hardwire firewall is, and was just reading off her script. She wouldn't let this point go, I tried to explain to her the difference.

Her last action was to say we "needed it" so we could "notify people on our email list that we're getting a new provider" which I could have done with our yahoo mail. In the end we didn't get it shut off. I'm guessing a lot of people do opt for the free month, then forget to callo back and get charged again.

I don't care if AOL was the greatest ISP in the world, after that conversation I'd never deal with a company that uses those badgering tactics. no means no

 

[ActuaryTm]

Answer.

You do not even need to be a 7337 |-|4x0r like dennis.