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How do you run a business like this?

Q

Quixfire

Diamond Member
I just had a call from a client stating that they are unable to compete a program because they do not have the required equipment and they don?t now how to use the back-up equipment for this type of procedure.

This equipment is required for them to retain they license to perform various service work and get paid for it under warranty. The back-up equipment is also capable to do the job, but they don?t know how to update the equipment, which also a requirement. These requirements have been in place since 2000 and haven?t changed much over the last four years.

It?s not our job to instruct the client on how to use the equipment, nor do we certify their license. It?s our job to assist the client if the update does not solve the problem as outline in the program.

What I want to understand is how our client can claim a warranty repair when they don?t have the required equipment and/or training to complete the repair properly?
 
So do you have to report them to whatever organization for not having a license to do this?
 
Originally posted by: Ness
So do you have to report them to whatever organization for not having a license to do this?
Click to expand...
Yes, they have been reported. It's the owner of the vehicle that I'm worried about. There is nothing short of training the technician that can resolve the issue with this vehicle. Since the next available dealership is over 100 miles away. 🙁

The technician needs to re-flash the PCM to resolve a stalling issue. The dealership does not have the proper equipment to do this. Even though it is required by their contract to have the proper diagnostic equipment and training, both provide by the manufacture. The technician can?t even update their back-up diagnostic equipment, older version, to complete the repair. The bigger issue is this dealership shouldn't be repairing driveability concerns under factory warranty without the proper equipment or training.

The dealership has been instructed to contact hardware support for instructions on how to use the backup system to complete the repair. I just hope they are able to do this in a timely manner.

Apologize for my unclear statements, I didn?t what to be too specific for personal reasons.
 
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