How do you guys deal with this type of co-worker?

Cook1

Diamond Member
Jul 11, 2004
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Ok, so I'm still in school (I'm 22) and have a PT job working in a small office doing a lot of the admin stuff and if I'm lucky someone blows up their PC so I can work on that. Anyways, about 3 or so months ago we hired someone new, as a person I'm sure she's really nice but I just can't stand her!

First off, she can barely turn on her computer, doesn't know Microsoft Office AT ALL (said she had a basic understanding/knowledge of it on her resume) and likes to try to "put me down" so to speak in front of the boss. Examples:

Example 1:
She doesn't get the concept of the "save as", I probably spent 2 hours trying to explain this nifty lil feature. Fast forward a day, and we're both working, boss walks by and she calls out to him saying she has a question. So she asks she doesn't know how to save this document, he looks over at me and asks me why I didn't teach her how to do that. I quickly reply that her and I went over that yesterday. She then says some BS that starts with "Yes but lets all get on the same page...." so basically I look like the incompentant employee.

Example 2:
Just happened this morning, we use something called Goldmine, not sure if everyone is familar with it or not, basically it's just a data base program that we just use for contacts and to keep everything organized. Like when you call someone or email them you can document it in Goldmine and it's in the contact's history. Well, she hasn't been using this nifty little feature even after the Office Manager went through it all the very first day she was hired. What it came down to was that I gave her a duplicate of something and she already had it, BUT she didn't document it. Basically the same thing happened, she called boss over, etc, etc, etc.

Example 3:
This is just an annoyance of mine about her. I spent a good day or two creating excel spreadsheets, multi workbooks/sheets/formulas linking them all together an etc. So I give her just a basic one that she can just email me her stats at the end of the week. I mean basic basic stuff here, IE..Monday put in your Monday #'s. Anyways, she can't figure out how to use them on her computer so prints them out and they come out in two sheets. She doesn't even ask me, but calls down the boss to ask him how she can print it but with only one sheet. Again, she says the same crap about everything being uniform etc etc etc (which I agree upon everyone being on the same page, she's the only one that is causing issues), so again I look like the incompentant employee.

So tell me here, WTF do I do about this person? Or do I keep on taking it and putting a smile on my face? It's getting to the point where I tell her things 5-6 times, then she calls the boss over and I look like the asshat, but she smiles and tells me to "Calm down I'm not trying to make you upset" while he's standing next to her.

It's driving me insane.
 

BCYL

Diamond Member
Jun 7, 2000
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If she calls the boss over for every little thing, i'm sure you're not the one looking like an asshat
 

neovan

Diamond Member
Mar 8, 2001
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Speak to the boss directly and tell her she's not grasping everything you've told her.
 

slsmnaz

Diamond Member
Mar 13, 2005
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You say you use Goldmine (not familiar w/ it) to track emails, calls, etc. Just use it to document times and processes you trained her on. It will all come out but it just may take a little while.
 

Krazy4Real

Lifer
Oct 3, 2003
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Just tell your boss that she is negatively impacting your performance. Explain to him everything you've done and the situations you've gone through. Then ask him for suggestions on what to do in the future.
 

Cook1

Diamond Member
Jul 11, 2004
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Originally posted by: neovan
Speak to the boss directly and tell her she's not grasping everything you've told her.

Or grasping anything at all. Thank god this is only a PT job while I'm in school.
 

waggy

No Lifer
Dec 14, 2000
68,143
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Originally posted by: neovan
Speak to the boss directly and tell her she's not grasping everything you've told her.

yeap.


ask for someone else to go over training with her ot make sure she understands it. But odds are your boss knows. if you have trained others with no problems and she keeps asking him for help.
 

Koing

Elite Member <br> Super Moderator<br> Health and F
Oct 11, 2000
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Tell the boss.

Man up (sorry woman up :p) and go to the Boss. Talk to him and explain to him what you have told us. You DO NOT WANT TO LOOK bad because the other person is not as competent AS THE REST OF THE WORK FORCE. I am correct in assuming that no one else in the department is having as much problem as her right? The boss should be able to deduce that she is just not very competent.

Koing
 

Zombie

Platinum Member
Dec 8, 1999
2,359
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Start giving her directions in writting. Make a .PDF file and CC it to everybody in the office as a tutorial.

Don't make it look like you are putting her down. Just send it out as a general tutorial of most often used features in office.

For extra points you can set-up demo meetings.

This makes it look like you are a team player and you are going above and beyond to help rest of the team :).

Good luck


Don't be a Ass, be nice.
 

DaShen

Lifer
Dec 1, 2000
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I have used Goldmine to data mine constructs before. An old program, but it works and is easy to use.

Pull in another employee to "help" explain the concept to her when she can't understand the concept, that way she can't use the excuse to your boss that you couldn't explain it well, because you have a witness and someone that also tried to explain it to her. When she tries to pull that stunt again, calmly explain that you and so and so spent some time yesterday going over the concept with her. She will look like the idiot.

When she needs help and it isn't your job to help, don't help. Say you are busy. Make sure to help others though during that time so that she can't claim you are avoiding her, just that you are busy with someone else.

Another thing, when you go over the concept with her, if the boss is around, you can always pull him into the "training" somehow, maybe call him in and say you would like to go over something on one of the systems on the computer and would like him to get a look at the new system. Explain it to her as best as possible. She can't try to passively attack you while the boss is witnessing everything. If she doesn't get it or messes up later on, the boss knows you already did your job.

Or you can work extra hard helping other people on your team till you get a reputation as a good worker and then tell you boss that she causes trouble.

There are many diplomatic and business ways to go about this situation. Just don't get petulant. You want to make sure she knows that if she pulls an attitude with you or tries anything funny, it will only effect her job performance because it will affect how busy you are when she needs help.
 

torpid

Lifer
Sep 14, 2003
11,631
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Why don't you ask her why she keeps doing that in a way that makes it look like you think there is something you are doing wrong. You would have to phrase it very carefully so that she believes you are looking for advice from her (even though you aren't) so that she doesn't go on the defensive.

I suspect that for whatever reason she does not feel comfortable working with you or asking you for help. It is not right to approach the problem in this manner, but you can do your best to deal with it. It sounds to me like she is detecting some hostility from you or feeling like you are not open to questions, or are noticeably annoyed if she forgets how something works.
 

BooGiMaN

Diamond Member
Jul 5, 2001
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well first you need to find a place to hide the body....but seeing as she's a hefer..that might be hard....


unless you know some at a farm or butcher shop
 

DaShen

Lifer
Dec 1, 2000
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Originally posted by: neovan
Speak to the boss directly and tell her she's not grasping everything you've told her.

Basically, the direct method is quite useful if your boss already respects your work, but if he doesn't, it is best to use other business methods.
 

Cook1

Diamond Member
Jul 11, 2004
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Thanks for the tips, and I have spoken to another co-worker about it (actually the office manager about it) and apprently she does the same things to her.
 

Shadowknight

Diamond Member
May 4, 2001
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Have the boss explain something to her next time. Next time she screws up, even your boss can't deny her incompetence.
 

Cook1

Diamond Member
Jul 11, 2004
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Originally posted by: Shadowknight
Have the boss explain something to her next time. Next time she screws up, even your boss can't deny her incompetence.

He has, the save as function, the spreadsheets, the documenting in goldmine...yeah, he has. From the trickling down of the pipeline the only reason why she is still here is because we haven't found anyone to replace her yet. But in the mean time she's driving me up a wall.
 

DaShen

Lifer
Dec 1, 2000
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BTW, I have someone in my department that does this stuff but to a higher degree of assholeness. He is being transferred to another department soon now, and he doesn't often cause problems with me because he knows if he does, he can't get coding help from me. But since he is getting transferred soon (he casues too many problems with other workers), no worries.

You will find that people will slowly catch on to her passive aggressive ways of sidestepping responsiblity and eventually no one will deal with her.
 

Cook1

Diamond Member
Jul 11, 2004
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Least I'm getting some real world experience with this sorta thing before I graduate...only benefit I see from it atm.
 

BriGy86

Diamond Member
Sep 10, 2004
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let the boss know, you have told her time and time again how to do things yet she still does not grasp it

and tell your boss that you are letting him know so that he wont think you are incompetent

then ask for suggestions

while you leave you might want to tell him "i just want to make sure we're all on the same page :D"
 

Cook1

Diamond Member
Jul 11, 2004
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Originally posted by: BriGy86

while you leave you might want to tell him "i just want to make sure we're all on the same page :D"

LOL! That just cracked me up! :D
 

AmerDoux

Senior member
Dec 4, 2001
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Originally posted by: Cook1
Thanks for the tips, and I have spoken to another co-worker about it (actually the office manager about it) and apprently she does the same things to her.

Perhaps you two can develop a training sheet for everyone. You include bullets of the main training points on the sheet and then each employee who has reviewed the training signs off and dates it. Implement this for every employee. Makes for good CYA and an employee cannot later claim that they were never informed. Remember, "If it's not in writing, it never happened".
 

BriGy86

Diamond Member
Sep 10, 2004
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Originally posted by: Cook1
Originally posted by: BriGy86

while you leave you might want to tell him "i just want to make sure we're all on the same page :D"

LOL! That just cracked me up! :D

if you get along with your boss, and you can joke around i would do it in your situation

you have to remember to end it with a nice big smile
 

torpid

Lifer
Sep 14, 2003
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I don't know what type of boss you have, but I would be very hesitant to do any of the above suggestions that involve complaining to the boss or passive aggressive training sheets. Those things can come back to bite you because it shows that you are unable to deal with difficult situations or people.

From a boss's perspective, I would think that you are at least somewhat to blame because this other employee does not trust you or respond to you.