I'm familiar with using BBB to file a complaint against companies but what about doctor's office? Here's the story, bulletted version.
-I had a PPO health plan and chose a neighborhood family doctor.
-I have a $200 yearly deductible that the office charged me up front.
-They didn't apply that $200 deductible until weeks later so I ended up getting double charged for another $200 by lab works.
-Didn't admit fault but said they would fix it. Didn't fix squat for months as I was still getting threats from the lab they used for not paying.
-Finally said I now have a credit and can't issue it to me. Can only apply it to my copay on next visit.
-Never went back and finally decided to switch to another insurance carrier so now I got a new doctor. Went to their office. No record of credit whatsoever.
-Just got off the phone arguing with the person in charge of the office about transferring my medical record. I signed a release form and everything but she refuses to release it until I have Kaiser call them...
I seriously HATE that doctor's office. The staff doesn't know sh*t and the lady in charge is rude. The doctor is cool though. I thought I'd let this one slide but the last argument just tipped the scale. What can I do?
-I had a PPO health plan and chose a neighborhood family doctor.
-I have a $200 yearly deductible that the office charged me up front.
-They didn't apply that $200 deductible until weeks later so I ended up getting double charged for another $200 by lab works.
-Didn't admit fault but said they would fix it. Didn't fix squat for months as I was still getting threats from the lab they used for not paying.
-Finally said I now have a credit and can't issue it to me. Can only apply it to my copay on next visit.
-Never went back and finally decided to switch to another insurance carrier so now I got a new doctor. Went to their office. No record of credit whatsoever.
-Just got off the phone arguing with the person in charge of the office about transferring my medical record. I signed a release form and everything but she refuses to release it until I have Kaiser call them...
I seriously HATE that doctor's office. The staff doesn't know sh*t and the lady in charge is rude. The doctor is cool though. I thought I'd let this one slide but the last argument just tipped the scale. What can I do?
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