You know when tech support makes you jump through hoops? It's annoying. Like when I hear the click of death in my HDs I usually just want to RMA it without dealing with a whole diagnostic.
What excuses do you use to get around that?
Like there was this once my hitachi drive was making noise but 3/5 drives were Seagate and one was a 7200.8 (infamous for failures). My other drive was a Raptor so I put my money on Seagate as the failing drive, and I ran a Seagate diagnostic which concluded my Hitachi was failing. This took like 8 hours or something because it was an extended scan and when I told Hitachi about this they were telling me how this wasn't their program and blah blah blah.
Well so far this excuse has always worked: I work in IT, so I'm fairly familiar with the failure of [insert whatever I'm trying to RMA].
Just a few minutes ago I asked Dell to fix my laptop. I probably dropped it one too many times that the motherboard is shot so that it can't even boot up. The guy was making me do all these power up combos by unplugging the AC, removing the battery, removing the hard drive. I just told him to send me a box because I work in IT so I can just ship the laptop off to them and he complied without any further questions.
Last time I complied with everything Dell wanted me to do was because my battery charging circuitry was damaged. They sent me a new AC adapter even though I was confident it wasn't the issue. Of course I couldn't prove to them that it wasn't messed because I didn't have access to someone else with a Dell laptop at the moment to borrow their charger. That wasted like a week of my time because in the end they still had to ship me a box to bring my laptop in for repair.
I think the IT excuse works quite well (hey I did work IT before, but not anymore) and it gives you enough authority and credibility so that they don't need to diagnose your problems for you.
What excuses do you use to get around that?
Like there was this once my hitachi drive was making noise but 3/5 drives were Seagate and one was a 7200.8 (infamous for failures). My other drive was a Raptor so I put my money on Seagate as the failing drive, and I ran a Seagate diagnostic which concluded my Hitachi was failing. This took like 8 hours or something because it was an extended scan and when I told Hitachi about this they were telling me how this wasn't their program and blah blah blah.
Well so far this excuse has always worked: I work in IT, so I'm fairly familiar with the failure of [insert whatever I'm trying to RMA].
Just a few minutes ago I asked Dell to fix my laptop. I probably dropped it one too many times that the motherboard is shot so that it can't even boot up. The guy was making me do all these power up combos by unplugging the AC, removing the battery, removing the hard drive. I just told him to send me a box because I work in IT so I can just ship the laptop off to them and he complied without any further questions.
Last time I complied with everything Dell wanted me to do was because my battery charging circuitry was damaged. They sent me a new AC adapter even though I was confident it wasn't the issue. Of course I couldn't prove to them that it wasn't messed because I didn't have access to someone else with a Dell laptop at the moment to borrow their charger. That wasted like a week of my time because in the end they still had to ship me a box to bring my laptop in for repair.
I think the IT excuse works quite well (hey I did work IT before, but not anymore) and it gives you enough authority and credibility so that they don't need to diagnose your problems for you.
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