How do I go about getting a replacement from ASUS?

[Jumpem]

My second P5B-Deluxe seems to have stopped working after six months. The first one had problems from day one, so I j ust exchanged it via Newegg.

But how do I go about it this time? Anyone had to RMA hardware that stopped working before?


Asus' website says:

Motherboard - 3 Year - All ASUS motherboard purchased after November 1st, 1999 will carry 3 year limited warranty services. Please contact your reseller.

 

[Roguestar]

http://support.asus.com/repair/repair.aspx?no=278&SLanguage=en-us

 

[Jumpem]

Originally posted by: Roguestar
http://support.asus.com/repair/repair.aspx?no=278&SLanguage=en-us

Hmm. That seems to conflict with their other page saying to contact where you bought it.

 

[Roguestar]

Ah, my bad. Sorry! I read the previous page "Server Barebones and Motherboards" as in "server barebones repair and motherboard repair" but it means server motherboard repair. Yes, it seems you will have to contact newegg about it.
http://www.newegg.com/Info/ContactUs.as...ubjectID=68&ShortDesc=Customer_Service

 

[Puffnstuff]

Newegg's online rma is a painless way to rma a defective product. I've used it several times and they always come through. I'm about to use it again unfortunately.

 

[Jumpem]

Originally posted by: Puffnstuff
Newegg's online rma is a painless way to rma a defective product. I've used it several times and they always come through. I'm about to use it again unfortunately.

Even after five or six months?

 

[Puffnstuff]

Yes, just go to your account and you'll need the order number for that mb. Then you select that order and then select the defective item(s) and they'll instruct you from there. One of the reasons that neweggs prices aren't always the lowest is because you are paying for their excellent customer service and sometimes that means more than saving a few bucks.

 

[Jumpem]

Originally posted by: Puffnstuff
Yes, just go to your account and you'll need the order number for that mb. Then you select that order and then select the defective item(s) and they'll instruct you from there. One of the reasons that neweggs prices aren't always the lowest is because you are paying for their excellent customer service and sometimes that means more than saving a few bucks.

Ok, thank you.

So if I send Newegg an Asus P5B-Deluxe, and they no longer carry that board, what am I going to get as a replacement?