I spend probably $300-500 at Walmart every month. Them losing a bit on a game is in their best interest.
I'm just pointing out that's in their best interest to lose say $20 on the assumption that they will soon recoup that.
Seriously, Wal-Mart could give a sh!t if they lost you as a customer. In their best interest? Please. Yes, I'm sure Wal-Mart will file bankruptcy if they lost your business. :roll: Your "BIG" shopping sprees of $300-$500 per month will go unnoticed if they lost you as a customer. So please, quick making yourself out to be someone that matters in the eyes of Wal-Mart. Because you don't. In the end, they will reject your demands on "principle."
As a consumer I never expect a company to sell me a highly inferior product. I do expect a company to sell a product that's not to my tastes. I don't know which is the case here, sounds like maybe the latter.
But the former can lead to real problems. People who keep offering ridiculous claims that basically boil down to "a business can sell whatever it wants and they aren't responsible for the quality of their product" need to read some history books to see what happens when that type of mentality rules supreme.
But the former can lead to real problems. People who keep offering ridiculous claims that basically boil down to "a business can sell whatever it wants and they aren't responsible for the quality of their product" need to read some history books to see what happens when that type of mentality rules supreme.
And how did I take things "out of context." That is the angle you were playing.
Listen man, you're an annoying consumer, plain and simple. Businesses don't want you as a customer, despite what their PR guy says to your face. No matter what anyone says here, you're going to keep with the same bullsh!t excuse, "I'm retarded and can't comprehend, but I do know one thing, I want my money back." So what is the point of asking this question here? You're going to do what you want to do.
In the big picture Walmart doesn't care if I shop there. Correct. However, I was saying that them losing $30 is less than the hundreds I would spend there.
I'm schocked that most people here don't stand up for themselves. A bunch of people that enjoy being walked all over. If you have no respect for yourself and allow companies to take advantage of you so be it. I choose not to.
Seriously man, are your comprehension skills that poor? Whenever you have a business, YOU can set the policy. As a consumer you can accept or reject a policy. If you reject the policy, that means you don't do business with that company. HOWEVER, I'll be damned if I have a customer come in and make MY company abide by HIS rules!
My comprehension skills are fine. I know companies can set policies. If I don't think they are adequate or fair I voice my displeasure as I am doing now.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
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I'm not saying that Wal-Mart automatically has a legal obligation. What I am saying is, Wal-Mart is the party that would have the obligation, if one exists.
It's basic common-law implied sales contracts. It doesn't matter if the mfg includes some sort of disclaimer, the retailer is still the one that took your money in exchange for goods.
My Maxtor 250GB HD had a slip of paper in it, "please do not return to place of puchase, yadda, yadda, please call our RMA dept at ..".
Well, guess what, if the product is defective, I could still take it back to the retailer for a refund or exchange, up until the limits of their store policy and the law. (Say, within 30 days. After that, I would have to seek recourse through the mfg.)
You are fundimentally confusing the warranty policy provided with the product by the mfg, with the obligations created by the retailer during a sale transaction, either by their store policies, state laws, or both. They are seperate issues. (For example, if you attempted to persue some recourse from the mfg through their warranty policy procedures, and failed, you cannot automatically pursue retailer for the same thing. I'm not saying that. For example, if you purchased something, and it failed in the 11th month of a year-long mfg warranty, but the store's return policy on defective merchandise was only 30 days, and state law was similar. In that case, you would have to launch a civil suit against the mfg.)
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
There is no inherent legal right that I am aware of, no. But what if the store policy says so? It would of course be a wise thing, as a customer, to double-check that, before purchasing the movie in the first place.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
Well, guess what, genius, you're wrong. Welcome to the real world. You can demand all you want, but you don't have a right to dictate the stores policy - they do. If you feel that they should make an exception, "just for you", then you do indeed somehow believe that you are "special", in direct contrast to your prior statements.
My prior comments about Wal-Mart being the liable party, were simply to point out that EA isn't necessarily directly responsible here, unless they include a "mfg warranty of fun-ness". I've never seen such a thing though. If anyone is responsible, it's Wal-Mart, but if they have a clearly posted policy against return of opened software products, and there is no overriding state law at work here - sorry, your SOL. Stop bothering people.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
Yeah, we end up with stores like Wal-Mart all over America, selling cheaply-made Chinese crap for barely less than decent-quality American-made stuff. Irony at its best. At least the software is mostly "engineered in USA", one of the few things that is anymore, and probably not for long, given the broad corporate acceptance of Indian (or other) outsourcing practices. I wonder how long it will be until Hollywood starts outsourcing movie production to "Bollywood". Won't that be an interesting change.
Jumpem, I hope you eat some scrambled eggs with broken glass in them.
Edit: But I do wish you luck in getting a refund for the eggs mentioned above, if you happen to unfortuantely survive, that is.
Edit: But I do wish you luck in getting a refund for the eggs mentioned above, if you happen to unfortuantely survive, that is.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
It's one thing, when a store has a clearly-posted policy, that they weasel out of or just outright don't follow.
It's another thing entirely when they have a clearly-posted policy, that they do follow, that you just happen to disagree with.
I believe that your situation is the latter. Good luck.
Jees... I would like to follow up on my comments from last night, but thinking about it... there is no point, his view of how commerce works is beyond jacked up. He is getting off arguing this stuff, just look at how he monitors this thread every minute. You want us to look up EAs information for you? Screw you, it is your problem, you get it yourself. You will spend far more time argueing with Wal-Mart than it would take to call up EA.
It will be a real shame if Wal-Mart gives in and he thinks he can do this the next time. *If* they do give in, it is simply because they are Wal-Mart and they're so liberal about their return policy to begin with. No way he gets his way at 99% of the other stores. It is in Wal-Mart's interest *not* to retain his business.
Just my principles... but I don't think the supplier I buy from has any responsibility on the product unless they manufactured it themselves. If I buy a motherboard, and it is defective out of the box, I'll most likely go straight to the manufacturer, because it is *their* fault it didn't work. The store simply unloaded it from a box, put it on a shelf, and took my money for it. If I return it to the store, it is that store that loses money becuase of it. Retail stores don't get RMA'd products back in new boxes, they are not sellable, many times are refurbished, and can't be sold as new. Even though I'd personally prefer a reburbished product over a new product with the same warranty, the refurbed has been tested. Most consumers can't figure that out though.
Sure losing a small amount of money in the grand scheme of things isn't going to kill the business. But because I wanted to support them in the first place and they did me a favor by carrying the product, it's not fair to make them pay for a manufacturer F up. He's misguided in thinking his satisfaction lies with Wal-mart, it lies with EA.
But that is my principles in most situations. Of course, this changes if it is a 100lb TV that would cost me a fortune to ship back to the manufacturer or if I must have the product that day. Most of the time though, it holds true. That is the way things are designed to work in business. American shoppers are spoiled with the return policy that is virtually non-existent in the rest of the world.
I was at Microcenter tonight and on their clearance shelves they had a 3.4EE that retailed at $1,100, but because someone took it home and decided they didn't want it anymore it was marked down to $850. Microcenter probably bought the chip for $900, but by the time someone actually buys it off the clearance shelf, they will have had to drop the price to about $500 to reflect current market price months from now. Then in the end, Microcenter loses about $500 for simply carrying the chip for some dumbass who thought he wanted it, then decided he didn't think it's performance justified over $1000 (which I wouldn't blame him). They then have to sell 5 more of those chips just to break even.
Bottom line: An uneducated indecisive customer abusing an already liberal return policy screws up the whole business model and keeps prices high for everyone. This situation is even worse becuase he knew about the return policy, chose to not play a free demo, and still think he is in the right.
Let us know how it turns out because I have a beer ready to crack open when the Wal-mart manager tells you to F off.
It will be a real shame if Wal-Mart gives in and he thinks he can do this the next time. *If* they do give in, it is simply because they are Wal-Mart and they're so liberal about their return policy to begin with. No way he gets his way at 99% of the other stores. It is in Wal-Mart's interest *not* to retain his business.
Just my principles... but I don't think the supplier I buy from has any responsibility on the product unless they manufactured it themselves. If I buy a motherboard, and it is defective out of the box, I'll most likely go straight to the manufacturer, because it is *their* fault it didn't work. The store simply unloaded it from a box, put it on a shelf, and took my money for it. If I return it to the store, it is that store that loses money becuase of it. Retail stores don't get RMA'd products back in new boxes, they are not sellable, many times are refurbished, and can't be sold as new. Even though I'd personally prefer a reburbished product over a new product with the same warranty, the refurbed has been tested. Most consumers can't figure that out though.
Sure losing a small amount of money in the grand scheme of things isn't going to kill the business. But because I wanted to support them in the first place and they did me a favor by carrying the product, it's not fair to make them pay for a manufacturer F up. He's misguided in thinking his satisfaction lies with Wal-mart, it lies with EA.
But that is my principles in most situations. Of course, this changes if it is a 100lb TV that would cost me a fortune to ship back to the manufacturer or if I must have the product that day. Most of the time though, it holds true. That is the way things are designed to work in business. American shoppers are spoiled with the return policy that is virtually non-existent in the rest of the world.
I was at Microcenter tonight and on their clearance shelves they had a 3.4EE that retailed at $1,100, but because someone took it home and decided they didn't want it anymore it was marked down to $850. Microcenter probably bought the chip for $900, but by the time someone actually buys it off the clearance shelf, they will have had to drop the price to about $500 to reflect current market price months from now. Then in the end, Microcenter loses about $500 for simply carrying the chip for some dumbass who thought he wanted it, then decided he didn't think it's performance justified over $1000 (which I wouldn't blame him). They then have to sell 5 more of those chips just to break even.
Bottom line: An uneducated indecisive customer abusing an already liberal return policy screws up the whole business model and keeps prices high for everyone. This situation is even worse becuase he knew about the return policy, chose to not play a free demo, and still think he is in the right.
Let us know how it turns out because I have a beer ready to crack open when the Wal-mart manager tells you to F off.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,587
- 10,225
- 126
I do. If the retailer mangled the product somehow, why should the supplier have to eat the cost? (HDs, etc.)
It depends on what type of product it is, but if I buy something and it's DOA, I return it to the store that I purchased it from, and it's their legal responsibility to make sure that they exchange it for one that works properly and is not defective, or they return my money or issue me some sort of credit.
I'm not sure why you feel that you should endure a hassle (mailing back to mfg and waiting), for something that you paid good money for, and expected to work. Stores have an upstream "backchannel" that they use to return defective goods to the mfg or an upstream distributor. Believe me, they do get credit for them, most of the time they don't have to "eat" the costs.
For example, I purchased a spindle of 50 Fuji DVD-Rs from BB. They were defective, either from the mfg or shipping or handling by the store. Both of the remaining DVD-R spindles on the shelf turned out to be, and they also had scuff-marks along the top of the spindle. Perhaps they fell, top-down, onto a warehouse floor, who knows? In any case, they swapped it for a non-defective spindle of +Rs instead. Should I have waited a month for a replacement from the mfg? No way, why should I?
Not to mention, all of these much-vaunted store extended-warranty/PRP/PSPs - who do you return the item to when it fails? Not the mfg - the store.
A "favor"? Au contrair, they do it purely so that they can profit from the transaction. Believe me, big corporate retailers don't sell you things, simply because they want to do you a "favor". You are also miguided in your thinking that somehow, Wal-Mart (or any store), that a customer purchases an item from, is somehow not responsible for selling that item. Legally, they are responsible, in nearly any jurisdiction that I can think of.
Oh, I get it. Your "principles" are in fact totally subjective, depending on how much time and expense that they might cost you. I see now.
And what exactly does the "rest of the world" have to do with this? Nada. Should US stores start charging VAT too, just because UK stores do? Should US stores stop carrying anything that could be considered critical of the Chinese gov't, just because Chinese stores do? You have strange ideas, I think.
That's a pretty wrong assumption.
First of all, Microcenter knows what sort of "upstream" relationship that it has with their suppliers and distributors. Secondly, Microcenter is responsible for crafting and upholding store policies with respect to those relationships, their profit margins and overhead, and the laws in their jurisdiction. If they chose to take it back, and/or charge a restocking fee when doing so, that is their perogative, and also their responsibility. You argue that somehow, they are being taken advantage of here, or being forced to lose money, when that is not the case.
Well, yes, in order to stay in business, one must both cover their costs and make a profit. If excessive returns increase costs, then they will increase prices as well. That's only natural.
I agree with that.
I'm quite amazed that anybody assumed they could take back software that their subjective opinion deems unworthy of purchase.
You appear to be very well versed in the store policies in general and continue to bleat about getting your money back.
I would think if you can demonstrate that you normally buy all your software at Wal*Mart and that you are generally a good customer the manager "might" give you a "one off" scenario of returning the software for something else perhaps? ......Pigs might also fly too
Do you think if you went to a book shop and bought a book and you decided that the book was boring/unenjoyable that they would shrug their shoulders and give you a refund?
I think you need to look at this problem from the point of view of the retailer at the end of the day.
After all, the retailer sold you a merchantable copy of the software and has done no wrong.
I'd suggest the beef you have is with the game developer at a stretch.
I'm also in the camp that suggest you should review products before you make a purchase and just suck it up as a bad decision.
You appear to be very well versed in the store policies in general and continue to bleat about getting your money back.
I would think if you can demonstrate that you normally buy all your software at Wal*Mart and that you are generally a good customer the manager "might" give you a "one off" scenario of returning the software for something else perhaps? ......Pigs might also fly too
Do you think if you went to a book shop and bought a book and you decided that the book was boring/unenjoyable that they would shrug their shoulders and give you a refund?
I think you need to look at this problem from the point of view of the retailer at the end of the day.
After all, the retailer sold you a merchantable copy of the software and has done no wrong.
I'd suggest the beef you have is with the game developer at a stretch.
I'm also in the camp that suggest you should review products before you make a purchase and just suck it up as a bad decision.
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