dell sucks. i am stunned at how truly awful their customer support is. when i entered this order this morning it showed the speakers with a 20% discount, and free shipping. however, when i submitted the order, the invoice showed only a 10% discount AND $30 for shipping - $65 higher than what the previous page showed! i have probably wasted 3 hours today and over an hour of cell phone time trying to get the matter resolved. i have had to deal with their horrible automated phone menus and a bunch of wahoos in india who have no idea what i'm trying to explain to them. i finally got a guy who understood my problem with the shipping and was able reverse the $30 overcharge and it only took him 25 minutes! naturally he couldn't do anything about the overcharge on the speakers, but at least he gave me a number to call to address the problem. according to him their hours are 7am-11pm cst. it's now 10:30pm cst and they are closed. so now i get to waste more time on this tomorrow.
dell sucks.
