I had a friend who worked at Enterprise. They wrote him up many times for failing to sell the insurance plan - liability insurance, waivers, claimers, etc. In fact, sometimes they even scare the customer into buying the plan. It's similar to the ESP or PSP plans sold by retail stores like Best Buys. Even if they say "you crash the car with their insurance plan, you can just walk away," that's a total lie because you are liable for civil and criminal damages.
Secrets & Tips:
1. Enterprise does not have unlimited mileage with their specials. It will cost you extra $10.00 or more, and you're limited to a 2000-3000 mile gap before you return it. They say its for car maintenance, but similar companies like Dollar do not have that restriction - unlimited mileage should be unlimted mileage --- not 200 a day or other bs. Enterprise says that its to maintain the value of their fleet for pre-owned sales, but it just may be another way to milk customers for money.
2. If you really rent for them (or from another company) make sure that you walk 360 degrees around the car, and look for any damage, like scratches and dents. Cars from their fleet were usually rented out by someone else on the same day - and then rented to you when it was returned and not inspected carefully. Enterprise likes to blame renters who didn't get their insurance for any damage, such as dents, window dings, emblem damage, etc.. Take photos if you have a camera phone, and show it to them if they blame you.
3. Look at the poor sales force sometimes, they dress all nice - but have to wash the cars by themself sometimes. Imagine having to wear a tie, and then do a car wash. It's a tough job my friend says - and if you fail to meet your quota for the month in insurance sales, you're going to the bottom of the heap; keep it up and you'd be off a job.
4. Even if you deny their insurance coverage plan, be sure that you have some sort of coverage - good or adequate. This is a rental car and should be treated as other people's property. Some people joy ride and mistreat the rental car, driving it in a way that they don't usually drive if it's their own vehicle - like gunning the car, rapid acceleration, etc.. If you damage the car, you will pay the bill.
Have fun renting the car and paying for gas to get anywhere these days! Be careful driving out there.