Amazon and UPS suck. I ordered this coat, it "shipped" on the 7th to be delivered on the 9th (according to UPS). UPS still hasn't picked it up yet, and Amazon makes you go through a labrynth just to email them. No telehpone customer support. Last thing I buy from Amazon.com. I'd avoid UPS too if it were possible. My local driver is great, but UPS has misrouted about 1 out of 10 shipments to me over the last two years.
10 to 1 I get a woman's jacket if and when it finally arrives.
Edit: There is telephone customer support, they just don't make the number easy to find on their web site, you have to look on your order. Of course, telehphone support is no more helpful than email support, which told me everything I already knew and absolutely nothing more.