Originally posted by: xman1102
what exactly is the Completecare accidental damage coverage
CompleteCare Accidental Damage Service covers repair and replacement for various accidental damage, not covered under limited warranty1, including spills, drops, surges, and breakage to select systems or peripherals.2 It is not available in all states.
Examples of some of the un-intentional damage that are covered are:
Cause of Failure Resolution Description
Liquid spilled on or in unit Repaired or unit replaced3
Drops, falls, and other collisions Repaired or unit replaced
Electrical surge Repaired or unit replaced
Damaged or broken LCD due to a drop or fall Repaired
Accidental breakage (multiple pieces) Repaired or unit replaced
Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare Accidental Damage Service1. Some examples of damage that would NOT be covered are:
Cause of Failure Resolution Description
Damaged in a fire Not covered ? insurance coverage
Intentional damage (hammer marks) Not covered ? user responsible
Stolen unit Not covered ? insurance coverage
Normal wear (does not affect system performance) Not covered
Consumables (batteries, bulbs) Not covered
If an incident occurs, call the Dell technical support line to report the problem. After answering a series of questions, Dell can initiate the appropriate repair or replacement services, which may include shipment of replacement parts, shipment of the damaged product to a Dell repair facility, or a whole unit exchange procedure.
http://www.dell.com/content/topics/glob...completecare_svc?c=us&cs=19&l=en&s=dhs