HOT: if you have comcast and you service is "down" call and get a credit

[Redline]

> Dear Sucker,
>
>
> Thank you for your message concerning the Comcast High-Speed Internet
service.
>
> I am so sorry about this inconvenience. We experienced some network
related issues, which our engineers resolved late on Wednesday night. I want
to apologize again for this service interruption and please know we are
working very hard to help ensure this does not happen again. At Comcast we
really take great pride in the reliability of our service which is why we
are taking this so seriously.
>
> Credit for a service interruption shall be limited to a prorated credit
upon request only in the event of a complete failure of service due to a
technical malfunction for 24 consecutive hours or more. Please refer to the
Subscriber agreement regarding this issue. The subscriber agreement can be
located at http://www.comcast.net/terms/subscriber.jsp.
>
> Thank you again for your patience, and your continued support of Comcast.
>
>
>
> If you need further assistance, please feel free to respond directly to
this email. We appreciate you taking the time to contact us.
>
>
>
> Thank you for choosing Comcast.
>
> Sincerely,
>
> Caleb
> Comcast Customer Care Specialist
>
> ********************************

Nice...

 

[SoulAssassin]

what's f'ed up is this was patched in win2k sp3 so it really makes me wonder how far behind comcast is in their patches

 

[bobcpg]

Just called comcast billing and they didn't even ask for my reference number and just credited my account $24.70 for the days of April 1 - 15.


Thanks you comacast! they are great! I'v never had a problem with them and it seems when i do have a problem they make me happy.

 

[gorcorps]

I've never had any problems until recently. I thought it was a firewall problem, but now I see I waisted 2 whole days of headaches and the problem wasn't on my end for a change.

 

[teKillah]

Mee too -- I had a wireless bridge out of 2 WRT54G's and spent an hour before realicing that it was a comcast isse. Damn those guys.

I just switched a couple of months back to cable. Never even had to reset my dsl modem for the past 3 years I was using it.

 

[Linux23]

I haven't noticed any issues, except slowness at times.

 

[510kut]

hmm interesting thanks OP

 

[bobcpg]

Originally posted by: 510kut
hmm interesting thanks OP

what does "thanks OP" mean?

 

[iceberg187]

OP = Original Poster

 

[maarifh]

The CSR was hesitant giving me credit since I hadn't called in earlier when the trouble started, but eventually gave in and credited me for $7. I'll take whatever I can get.

 

[Slickone]

I called to check what was going on (didn't know everyone was having the problem) and they credited me $5 for 3 days, without me even asking. I assume as quickly as he did it that he'd been giving the credit to a lot of people. Mine was out last Thr (7th), and Tue & Wed of this week. He confirmed those were the days. I was at least a little happy it wasn't on my end.

 

[DeweySS]

youcan also use the following:
cache00.ns.uu.net 198.6.1.1
cache01.ns.uu.net 198.6.1.2
cache02.ns.uu.net 198.6.1.3
cache03.ns.uu.net 198.6.1.4
cache04.ns.uu.net 198.6.1.5
cache05.ns.uu.net 198.6.1.195
cache06.ns.uu.net 198.6.1.122
cache07.ns.uu.net 198.6.1.142
cache08.ns.uu.net 198.6.1.146

 

[morkus64]

Originally posted by: Samus
My DSL hasn't gone down since I got it...like 5 years ago. It's 20 bucks a month, too.

Who do you use?

 

[FreakyGuy]

I have had Comcast for over a year and never had any problems. I've had to restart the modem when they upgraded the speeds but that was to my benefit. I am very pleased with the speed and price.

 

[Johnbear007]

This is fraud. you should be banned.

 

[bobcpg]

Originally posted by: Johnbear007
This is fraud. you should be banned.

YES, i knew there would be at least one dumb fVck! And your it!

EDIT: BTW how is this fraud?

 

[tinkakat]

on opt for 2 years and never been down.:laugh:

 

[MIDIman]

Was anyone else down this evening?

Trying to figure out why I seem to always loose connection when it rains...

 

[GTFan]

Originally posted by: MIDIman
Was anyone else down this evening?

Trying to figure out why I seem to always loose connection when it rains...

Call and get a tech out, it's usually because they need to redo the connections coming into your house.