HOT: if you have comcast and you service is "down" call and get a credit

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bobcpg

Senior member
Nov 14, 2001
951
0
0
My service should be down now but i was able to use the public DNS servers because i was savy and wrote them down last time this happened. I switched back to DHCP to get a dynamic DNS and IP from comcast, called the tech support and was able to get a ticket number in which they told me to call back as soon as their DNS servers were back up and get a credit to my account for the time offline

EDIT: let me just pre-empt those of you who think that because i'm able to get online because i'm using different DNS servers doesn't qualify me for the refund....I do pay for the use of their DNS servers as part of the service agreement and with those being down i'm entitled to a refund.

*EDIT* Using the following DNS servers should get you up and running again...

4.2.2.1
4.2.2.2
4.2.2.3
i got them from HERE


UPDATE 4/15
Just called comcast billing and they didn't even ask for my reference number and just credited my account $24.70 for the days of April 1 - 15.


Thanks you comacast! they are great! I'v never had a problem with them and it seems when i do have a problem they make me happy.
 
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Albis

Platinum Member
May 29, 2004
2,722
0
0
i was able to take 5 bucks off my bill for the past two days hassle
 
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czech09

Diamond Member
Nov 13, 2004
8,990
0
76
Originally posted by: Albis
i was able to take 5 bucks off my bill for the past two days hassle
Click to expand...

lol $5? Mmm...I'd say if they'd give you a month's worth free or something then it'd be great but $5 is not worth any hassle lol. That's like the one company that mistakenly had the price for Zalman HSFs a few weeks ago at $3.99 instead of $39.99 and then told their customers sorry no go and offered 2% discount :roll:
 
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snooby

Member
Jan 22, 2001
37
0
0
Anyone know why they've been having so many problems this last week? I can't remember having prissues in the last two years (surprising after how it used to be before that), and now it seems to be widespread and frequent.
 
Samus

Samus

Golden Member
Jan 12, 2001
1,405
7
81
My DSL hasn't gone down since I got it...like 5 years ago. It's 20 bucks a month, too.
 
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dbleoslow

Senior member
Feb 17, 2005
237
0
0
Originally posted by: snooby
Anyone know why they've been having so many problems this last week? I can't remember having prissues in the last two years (surprising after how it used to be before that), and now it seems to be widespread and frequent.
Click to expand...

Because they run MS DNS servers::(

Story

 
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StealDemon

Member
Feb 12, 2004
30
0
0
Took me two days to figure out it was the DNS and not my router; I was so angry! I'd call and complain, but I don't pay for service with my uncapped modem. :)
 
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mparr1708

Senior member
Jan 5, 2005
258
0
0
Originally posted by: dbleoslow
Originally posted by: snooby
Anyone know why they've been having so many problems this last week? I can't remember having prissues in the last two years (surprising after how it used to be before that), and now it seems to be widespread and frequent.
Click to expand...

Because they run MS DNS servers::(

Story
Click to expand...

I would not say it is because they run MS DNS servers, I would rather say it is because they do not know how to configure there MS DNS servers :).
 
D

dbleoslow

Senior member
Feb 17, 2005
237
0
0
I would not say it is because they run MS DNS servers, I would rather say it is because they do not know how to configure there MS DNS servers :).
Click to expand...

I guess I would agree with that. That reminds me that I have to write down some public DNS servers before it goes down again tonight. Last night it was down so I renewed the IP on my router. A third DNS server was assigned to the router, unlike the normal two. I then released and renewed my IP and everything got back to normal. Maybe they just keep adding new servers and when they get taken over they add more :)

I have to call them anyways for my bill so I might as well complain a little too.
 
C

crontab

Member
Dec 20, 2000
160
0
0
I heard of this tactic before and it is legit. But I only pay $10 a month for broadband so it's not worth calling issues in to get back some spare change? Once this promotion ends, it's a different story...
 
N

nitsuj3580

Platinum Member
Jun 13, 2001
2,668
14
81
Originally posted by: StealDemon
Took me two days to figure out it was the DNS and not my router; I was so angry! I'd call and complain, but I don't pay for service with my uncapped modem. :)
Click to expand...

how does one get away with this?
 
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MIDIman

Diamond Member
Jan 14, 2000
3,594
0
0
A big thank-you for this thread. I thought I was going nuts this past week or so during these outages.
 
B

Beefcake04

Member
Mar 29, 2005
70
0
0
Originally posted by: BillyGoat0
anyone got a list of pub dns servers, this has disturbed me as i work from home
Click to expand...

Ripped from broadbandreports.com:

Verizon (Level3) Nameservers
4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6

SpeakEasy Nameservers
66.93.87.2
216.231.41.2
216.254.95.2
64.81.45.2
64.81.111.2
64.81.127.2
64.81.79.2
64.81.159.2
66.92.64.2
66.92.224.2
66.92.159.2
64.81.79.2
64.81.159.2
64.81.127.2
64.81.45.2
216.27.175.2
66.92.159.2
66.93.87.2

ORSC Public Access DNS Nameservers
199.166.24.253
199.166.27.253
199.166.28.10
199.166.29.3
199.166.31.3
195.117.6.25
204.57.55.100

Sprintlink General DNS
204.117.214.10
199.2.252.10
204.97.212.10

Cisco
128.107.241.185
192.135.250.69
Click to expand...
 
M

M0NEYSH0T

Senior member
Jun 11, 2003
557
0
0
M

Melven

Junior Member
Nov 13, 2001
7
0
0
Thanks for the heads up on the DNS problems I thought I was going nuts - or rather my router was :)
 
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