Best of luck if trying to upgrade other phones to this for existing AT&T customers. A few days ago I spent over 3 hours, mostly on hold, with 4 different people from 4 different apartments, none of whom could figure out how to upgrade my phones to these refurbs. We could all see the phones on the site, but no one could actually do the deed.
I hear rumors all over that the economy is in the drink because Americans aren't spending money... I tried to spend something close to $2000 (1 8g phone, 1 16g phone & the 2 years of monthly data plans), and no one would take my money. As always, it comes down to service... don't provide reasonable service, and you don't get the money.
*UPDATE* Just for giggles I called back today to see if anyone there had gotten a clue how to do their job. Today I was advised that these phones are ONLY for new customers. BTW, something that I was assured by 3 of the 4 people I talked to the other day, was NOT the case. So once again, people who have been loyal customers for how ever many years, get flipped off. Fortunately for them, no one else has decent coverage around here. Can't wait til they think they've gotten all the new customers they're gonna get outta this & come back to me... then I get to give the finger. I don't need one that bad.
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