If you ordered by phone, they don't ask for e-mail. Also, interesting note, the order number received through phone orders are said (by the csr) to be different than the web orders, so they are not compatible in the check order status box. In regards to actual order, csr said all orders prior to the code being pulled are being honored at the given price, even if the price was 0. (time of call 4:34pm eastern time, csr-Mary) Of course she could be mistaken, but given the massive public outrage for cancelled orders (or falsely charged credit cards) I think the nba can afford this one.