I replied to the cancelation note (webmaster@compusa.com) and got this in reply:
Dear xxx,
I intercepted your email concerning the mispriced CDRW. I wanted to reply
to you so that you don't think you are being ignored. However, we have
been instructed by our legal dept. (who wrote the terms and conditions on
our website) that customers who ordered this product have only two choices:
1) reply accepting the corrected price within 48hrs. to have your order
shipped (you now have until the end of today)
or
2) reply to cancel the order.
No other options are available. I apologize for the inconvenience. Please
let us know which of the above options you prefer today, especially if you
accept the product at the corrected price, because after 48hrs. the order
will cancel automatically.
Thanks,
Scott
SO, it looks liek they plan to cancel our orders with or WITHOUT our approval.
@!@$@#$#$%#$^$#%&$%$%!!
EDIT:
They have now cancled my order. Less than 27 of the 48 Hours they gave me have expired.
If you want to buy it at the inflated price, do it now, before they cancle your order. Their word is CRAP, since they arn't even allowing you the 48 hrs to decide.
Dear xxx,
I intercepted your email concerning the mispriced CDRW. I wanted to reply
to you so that you don't think you are being ignored. However, we have
been instructed by our legal dept. (who wrote the terms and conditions on
our website) that customers who ordered this product have only two choices:
1) reply accepting the corrected price within 48hrs. to have your order
shipped (you now have until the end of today)
or
2) reply to cancel the order.
No other options are available. I apologize for the inconvenience. Please
let us know which of the above options you prefer today, especially if you
accept the product at the corrected price, because after 48hrs. the order
will cancel automatically.
Thanks,
Scott
SO, it looks liek they plan to cancel our orders with or WITHOUT our approval.
@!@$@#$#$%#$^$#%&$%$%!!
EDIT:
They have now cancled my order. Less than 27 of the 48 Hours they gave me have expired.
If you want to buy it at the inflated price, do it now, before they cancle your order. Their word is CRAP, since they arn't even allowing you the 48 hrs to decide.
There legal department says that no other options are available.
What does your legal department say?
What does your legal department say?
So, you have something to actually show Im wrong, or are you just asserting it as a priori truth? I doubt any officer of the court is really going to go after a store who has a pricing error in their system, unless you can show that the knew of it and didn't do anything to correct it.
EDIT: That looks really wierd. I actually was replying to Dew's comment that I was wrong (which was rather perfunctory).
A price on a shelf is an advertisement. Failure to sell at the advertised price is very much considered the bait and switch. Plain and simple. The internet is a much murker place to assert this idea. It does not transfer.
dew.
Trouble is who has the money in the "Hot Deals" forum to bring up a law suit on a $100 pricing error? If one of us did we probably would not be looking in this forum very often. I think the point made is a valid one. However as a seller I can I also see the other side of the garden on this one. I would try my hardest not to honor the mistake either, but maybe try to make ammends on another deal of selling the drives at cost. There is not allot of money to be made from CD-RW's anymore nor DVD players at that. It would be hard to justify selling a product at a loss over a simple typo. And simple it was. Anyone within reason could see this including a judge and or jury.
Why drag this out? It is a pricing error, just move on. You win some, you
i totally agree! i'm pretty sure most of us, if not all, have participated on a good deal before. Sad to say, this is not one of those. lets move on and keep on hunting.
FYI: i ordered 1 also but cancelled it when i got their email.:|
i totally agree! i'm pretty sure most of us, if not all, have participated on a good deal before. Sad to say, this is not one of those. lets move on and keep on hunting.
FYI: i ordered 1 also but cancelled it when i got their email.:|
I went to the CompUSA in Addison, TX today (tuesday) to buy an APC uninterruptable power supply for my Tivo.
Just on a lark, I went over to this aisle, and sure enough, I found the old price tage for $19.99 was still there. I took it up to the front, the girl at the register called the manager, and he approved it for $19.99. He said he knew about the deal, but corporate instructed them to refuse the $19.99 price, unless it would (direct quote) "upset an existing or regular customer" (unquote).
I then called my friend Dale, who did exactly the same thing, mentioning that he came into CompUSA several times a month, and he too ended up paying $21.62 for a decent external burner.
The moral of the story: never, never, never give up.
For some of you guys replying that Im wrong. Sorry to disappoint you, you are wrong. I believe Im correct. I asked around and made sure if i m right. As long as I know it applies to Arizona state, it's by the law that they have to sell the price what the price sign or tag shows on the shelf if the item actually matches to the price tag number. If it's error price, they must remove before it gets out of hand as like people thought it was advertised. It covers at the stores only. It doesnt cover the internet for some reasons. You guys jumped over the conclusion as you thought it was appies to internet.
For CrazyRay, I m glad you made it. they knew they had to do that so you won the error price u wanted. I wish I could grab that chance but they pulled out at Compusa. I could have easily agrue with the manager if they still have the error price on it. See, it works. don't tell me it's absurb to file lawsuit. I do understand that some of people who have drove more than two hours hoping that they will buy what the price tag or price sign shows and found out that they are only mistake. It will make them real angry and emotional about being feel fool to drive a long way. It's not fair for them to get excited and hoped to buy them as long as it advertised the price tag. They must take them out of the shelf and correct the error. Use common sense...
Sorry, I tried to add qutoes but don't know how. I m sure you guys know what this is about. I m gonna try:
08/06/2002 9:00 PM (NEW!)
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Originally posted by: WoofyJr For those guys who went to the compusa to try buy cd burner priced (error) at $19.99. You guys shouldn't give up... If it shows the price sign or shelf tag $19.99 as error, they still are requried to sell ya at $19.99 by the law, even though, they said it's error. By the law, they have to sell it and fix the error, they can't agrue with customers. If they pull them out before people sees the price tag, they have the right to say it's error and not sell. If they don't realize that the price is error, they must sell at what the price tag shows or you can file lawsuit for fraud.. Next time, good luck.. ( I m not a lawyer but i can be wrong. corect me if u wish)
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you're wrong
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NO, actually he got it pretty much right at least under Kansas law: 83-219 Chapter 83.--WEIGHTS AND MEASURES Article 2.--STANDARDS AND ENFORCEMENT 83-219. Unlawful acts. (a) It shall be unlawful for any owner of a commercial weighing or measuring device: (16) to charge or attempt to charge, at the time of the sale of an item or commodity, a value which is more than the price which is advertised, posted or quoted; 83-201 Chapter 83.--WEIGHTS AND MEASURES Article 2.--STANDARDS ANDENFORCEMENT 83-201. Definitions. As used in article 2 of chapter 83 of the Kansas Statutes Annotated and K.S.A. 83-502, and amendments thereto: (a) "Weights and measures" means all commercial weights or measures of every kind, instruments and devices for weighing and measuring, and any appliance and accessories associated with any or all such instruments and devices and any point-of-sale system. (l) "Point-of-sale system" means any combination of a cash register or other devices, or system, such as a scanner, capable of recovering stored information related to the price or computing the price of any individual item which is sold or offered for sale at retail. A point-of-sale system may also include or be attached or connected to a weighing or measuring device. (m) "Scanner" means any electronic system that employs a laser-bar code reader to retrieve product identity, price or other information stored in a computer memory.
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Well, that's all well and good. But the store is not required to complete the ransaction. Just because you bring the item up to the register doesn't mean that they have to sell it to you. They could ring up the price, see the $19.99, and refuse to sell at that price. The law is not going to make a party have to sell an item at less than they want to, just because they put up a sign with an error in it.
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So, you have something to actually show Im wrong, or are you just asserting it as a priori truth? I doubt any officer of the court is really going to go after a store who has a pricing error in their system, unless you can show that the knew of it and didn't do anything to correct it.
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A price on a shelf is an advertisement. Failure to sell at the advertised price is very much considered the bait and switch. Plain and simple. The internet is a much murker place to assert this idea. It does not transfer.
dew.
Thank you for the simply answer. Those are right i agree with you, Dew. The officers will laugh about this issues and they don't care because it is not crime. However, the court will take fraud cases seriously. Just don't assume and go ask lawyers yourself and you will see how big the difference is...
I'm not sure I understand what was written above. In any event, the basic law of contract is offer and acceptance. An advertisement is not an offer; rather, it is simply that, an ad. You take the item up to the register and make an offer, "I'd like to buy this please." Then, usually they accept, ring it up, and you pay. However, there is nothing wrong with them going "wait, it isnt supposed to ring up like that. I'm sorry we can't sell at this price." They have the unilateral right to reject your offer. It is not bait and switch unless they try to sell you some other product at a higher price (well, maybe the same product would apply, but Im not sure.) While there might be some statutory alterations to this in Kansas, it is rare that a state will require a vendor to honor a pricing mistake. It would just violate the fundamental nature of contracts.
I am in law school, by the way, to whomever said ask lawyers. Also, I asked some people at school who are smarter than I, and they came down the same way. You might have an issue if you could show it was done in bad faith by the seller to bait and switch, but not just because they made an honest error.
I am in law school, by the way, to whomever said ask lawyers. Also, I asked some people at school who are smarter than I, and they came down the same way. You might have an issue if you could show it was done in bad faith by the seller to bait and switch, but not just because they made an honest error.
Never mind, it's not that important anymore, i just discussed with friends who are lawyers, I learned something new tonight. It's not the issue that they must sell. It's based on the customers who got angry and the managers could just let it go by giving them the price what the price tag or sign shows. Or they may refuse to sell because they also have the right not to sell. It's not required by the law, however, some people take it seriously as they thought it's fraud or something like that. They could bring it into the court. It's kind of grey and white situation. Forgive me for saying that but at least i learned something new. Some of store managers say yes it's by the law. Some of them say no, it's the store policy. blah blah... I shouldn't have brought it up at first place
so, bossdog-
let me get this straight. i can take out an ad in a paper and then when folks show up to buy stuff i can say i won't sell it for my advertised price? bs. i don't believe that. contract law or not, i don't believe retailers can legally get away with that.
dew.
let me get this straight. i can take out an ad in a paper and then when folks show up to buy stuff i can say i won't sell it for my advertised price? bs. i don't believe that. contract law or not, i don't believe retailers can legally get away with that.
dew.
There's a difference between bait-and-switch and a pricing error. What you are talking about is bait and switch
Trust me, if it were really as black-and-white as "if it's in print anywhere then the store legally must give it to me" then you'd hear all kinds of stories of managers going to jail or stores being sued. But really, how many times have you heard of that happening? I've never heard of that happening.
How many pricing errors are there every single day in this country? A lot.
How many are fixed in a timely manner with some people getting in on the deal and others not? Probably most of them.
When automatic price scanning devices became mainstream, new stronger laws started to get added for fear of one price being on the shelf while a completely different price showed up on your reciept. That's why a lot of places (a lot of grocery stores) offer you the item for free if it rings up differently than the price on the tag. These more stringent laws were added to combat the easy potential fraud of quickly running 15-50 items over a scanner while the customer has no idea what they're being charged.
Every state has completely different laws/statues to deal with "bait and switch". Do a search for your State's Attny General web page and find out the specifics for your state.
Hey, here's a good example. This is from Georgia's Attny Generals' webpage (just the first one I checked)
Of note would be the portion that says "with the intent"
:disgust: To paraphrase William Shatner from the infamous SNL skit "Get a life, will ya, it's just a pricing error!":disgust:
Considering that some people spend an unbelievable amount of time in these forums just trying to get a good deal, I don't think it is more of a waste of time to disscuss how to get the awsome deal that we already ordered.
Sure, it's no big deal if we don't get it, but nothin ventured, nothin...
just my $0.02
Thanks, you were up later than me. That intent is the crucial difference. If they know, or have reason to know, that they are advertising an incorrect price and they dont correct the price promptly they could be liable. But they are not forced to either sell to you at the mistake price or go to jail.
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