@home users - setting up the modem after a re-format..?

Justin

Senior member
Oct 9, 1999
295
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I just got @home a few weeks ago and when I reformatted and re-installed Windows last night, I couldn't figure out how to get the modem/internet working again. I know how to setup the network properties but my modem still wouldn't work, the recieve light would blink about 10 times, then stay on, and then the send light would blink for about 5 minutes ( this is on a SURFboard 3100 ). This process would repeat itself endlessly. I finally got a tech over here and they apparently fixed it but I was gone when they were here so I didn't get to see what they did. Anyone know? I use Cox@Home in the Omaha, NE area if that matters..

TIA for any info.
Justin
 

Electric Amish

Elite Member
Oct 11, 1999
23,578
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Ok, you should have got a computer name. You need to go into Network Neighborhood->properties and enter that name under the Identification tab. For the workgroup, I don't know if your's is like mine, but the workgroup is @home.

Goto your TCP/IP properties and under IP Address, either enter the IP they gave you or just set it to "Obtain IP address Automatically"

Nothing under WINS

Under Gateway, enter the gateway address they gave you.

Under DNS, I don't remember.... You can enter the Primary and Secondary DNS addresses that the gave you.

Reboot and that should work....unless I missed something..

amish
 

pm

Elite Member Mobile Devices
Jan 25, 2000
7,419
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There's at least one former (extremely knowledgeable) @Home tech who hangs in the "Networking" forum, so you might want to try there in the future.

The modem doesn't really require the computer to operate - which is why people use routers and other devices. It sounds like it's working fine. All you probably need is for your computer to know the settings that they are using.

There's really only one piece of information that is essential on my @Home connection and that is my machine ID. You can find this by right-clicking in the background on Network Neighborhood and choosing properties. There should be an ID tag up at the top. Select that and you should be some funky name like "n121932c-a" (totally made-up number) under computer name. There are other settings required, but Windows automatically defaults to the rest. If your network settings are at the default, then the ID should be the only thing you should have to set to be up and running. It's definitely worth writing it down.

Since it's running now, I personally I think it's worth running "winipcfg" from the command prompt, choosing the LAN adapter from the list, choosing "More Info>>>", and writing down all the information that's there. It helps for debugging problems.


Edit: Argh. Beaten by 2 mins. <sigh> :)

Actually, DHCP should take care of all the DNS and other settings. As long as it's set to &quot;Obtain IP address automatically&quot; under Address, everything else should take of itself - assuming Omaha's @Home is using DHCP.. which I'd bet money they are.
 

UberNeuman

Lifer
Nov 4, 1999
16,937
3,087
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Also check the copy of the work-order that you had to sign, it also contains the info you'll need, too.
 

Vincent

Platinum Member
Oct 9, 1999
2,030
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I have Adelphia@Home and as the two posters above reported, you must set your computer name to what @Home assigned you in order to get cable model access.
 

GrInNer

Senior member
Feb 28, 2001
453
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I have an odd suggestion... I use Comcast@home in the Phili region. When they first installed it on my machine they provided me with all necessary info to set up again if my system failed. I then bought a D-Link DI-701 Residential gateway/firewall(about $100), fed it the info, and I can add systems to the LAN without worrying about the @home settings, the gateway does it for you. Not only is sharing a breeze, but web setup is completely painless, regardless of the computer name or workgroup setting.
 

Nerd

Banned
Mar 6, 2001
1,365
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Wow. Here in Hawaii we have RR, and after I format, my internet just works.
 

Tominator

Diamond Member
Oct 9, 1999
9,559
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I'll add that in W2K you will not get up and running unless DNS is enabled, the primary and secondary addresses are entered AND the domain as well. I'm using the Dlink router as well. I can set the router any way I want, but within W2K I've never been able to connect without that info entered.
 

paulzebo

Member
Apr 1, 2000
116
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Is this the true @Home or is it the @home express which uses the phone line to call in? Either way, @home does poll your computer and the Computer name and account name must be the same as when it was initially installed. I'm running into the same problem with a Windows 2000 pro because it adds a period (.) to the computer name automatically and I haven't been able to figure out how to get rid of it. By theway, Did you change operating systems?
 

Tominator

Diamond Member
Oct 9, 1999
9,559
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I'm on cable using a RCA modem. I've not had a problem naming the computer. Did you try the wizard? Or just try highlight and change? You need to run the wizard to change it or it will go back to whatever you showed at first.