@home update, I am lost

bozack

Diamond Member
Jan 14, 2000
7,913
12
81
Well here is the story, three days ago my cable went down, no conncectivity on any of my machines (three in total) called CS and they said they were having an outage.

Waited a day and still nothing. Called CS again, they waled me through all these steps of static setting an ip, dns etc. Nothing worked, it came to the point where they wanted to kill my tcp/ip stack and I told them I would wait to see if the problem resolved itself.

Another day goes by, still doesn't work. Call again and talk to another tech, finally break down and blow the stack and that doesn't help, run some trace routes and they make it to a certain point but after that they time out.

He says it is a routing problem and will be fixed by the next day.

Next day comes still nothing, call again and their system is down so they cannot check my open ticket, go though the steps again with another cs rep, still nothing. He concludes that I must have a bad NIC, I just hung up on him.

Well just for fun I connect the cable modem to my third machine directly, and that one will let me view web pages, get mail, and such but I cannot connect to Instant messanger, my live update for my antivirus does not work.
I cannot ping any site other than www.yahoo.com, everything else times out
and my tracert are still dropping off where they are on the other boxes.

so I take one of my other computers and totally reformat the drive(there wasnt much there anyway) reinstall everything, directly connect that to the cable and still nothing, can ping some sites, can do some stuff but it still wont connect to web sites?

tried two different nics in the third computer and none of them worked, same thing, no connection whatso ever, I am about to try a usb nic that I know is good just to see.

could they have done something, could all 4 of my NICs blown out in one night with this one being the only one functional? or partially that is?

the other computers can check pop based mail. ping yahoo, and connect to yahoo's site and no it isnt cached because it updates, also some telnet talkers.

could they have switched to MAC address authentication with out telling anyone? and they recorded the mac address of my machine since it was the one they set it up on first? and just now they decide to implement that?

as I said before it had been working fine for the past few months untill 3 days ago, all jy nic's work on the local network, file transfer, see others etc...

the nics are
linksys combo pci 2 10bt -doesnt work with modem but works fine on network
Standard 10bt PCI- that came with an old gateway computer same as above
Intel Pro 100 PCI network adapter-same as above, works local but not with modem
Netgear FA310tx- in my main machine, works on local and works with cable modem but wont allow AIM or ftp

I have yet to try mu usb NIC which I know works with everything, it is a failsafe.

oh well this really sucks


all of the computers can still work on a local network, transfer files, see each other etc? anyone have any ideas?
 

Vegito

Diamond Member
Oct 16, 1999
8,329
0
0
Yes, they can see your MAC and when I was at @Home, we did lock mac addresses. But that's usually not the way to do things...

Your local is different from their network so your local works, meaning their network doesn't.

I don't know what to tell you.. if they can come and plug in their notebook and get out then it's something on your side but that RARELY happens...
 

Zach

Diamond Member
Oct 11, 1999
3,400
1
81
I'm using AT&T to connect to @Home, and they don't care about my MAC address, I switch it around all the time..

Other than that, I'm surprised that you haven't had a tech visit, on all my calls I end up getting a tech scheduled or hold off doing so (at least 5/6 times anyway). I had a corroded cable line a couple weeks ago.. there's a month's worth of problems.