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@HOME SERVICE MAY BE DISCONNECTED NOV 30

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Yikes, and I just paid them in advance for December. Well if they shut down & don't refund my $50, I guess I just got a good deal on a cable modem.
 
i paid for a year of service to att.
i now have my own modem so i should get my remaining leased money back.
the first 3 people i talked to said "yeah, you'll get your refund".
i just talked to another person, she said "we don't have that policy".
i was like what the @#$%.
i guess i'll be calling them again.
 


<< Of course Verizon is still in business but I feel sorry for anyone using their DSL service >>



Hmmm I have the 1.5/384 package and havent had one problem, Actually I get a 1.8/425 connection anywhere I test.

Ohh Yea, Im on the east coast.
 
If @home was bad in your area it wasn't because @home sucked it was because your local provider that was giving you the service sucked. If they put too many people on the nodes or provide bad service locally that's not @home's fault. I have had @home for 3 years and it has been outstanding. I have gone down 4-5 times for no more than a day or so in 3 years. I always have excellent bandwidth. Absolutely no complaint here. This service has been A+ for me.
 
doggiedog I know exactly what you mean...I suffered through verizon's craptastic DSL as soon as it hit my neighborhood. Of course back then they were still BELL ATLANTIC. Yeah, whatever. The stupid service was always down, disconnected you half the time. Yet some people in certain neighborhoods said their DSL worked fine. Not the majority though I'd say. Those morons don't wire anything right and keep the other DSL companies from hooking you up(their people NEVER allow the DSL companies access to the phone boxes they need. They make appointments and "accidentally" don't show up). Horrible practices that got their asses in court, of course only AFTER flashcom went bankrupt. Flashcom sucked ass too from what I know, but they never had a chance with Bell Atlantic cutting them out of the picture.

As for road runner, I've never really had a problem, and even the time I thought my new NIC was broken I should have just called them because I called them up after getting another nic with a similar problem...turns out you just have to reset the modem(yeah I'm an idiot lol) Excellent service, they hooked it up in like 3 days(there was a weekend!) it worked, it worked, stopped working for ONE day.

ONE day in approximately 1 year. That's WAY better than Verizon's "it's down 60% of the time" service.

of course right now I have T3 access in my dorm room so that's pretty cool. Actually I think it's less reliable than Road Runner sometimes lol 🙂 much nicer uploads though hehehe
 
Just did the switch from @home to @charter.net. If is a toss-up on the conversion. It was ok until it got to my e-mail but it could not resolve it. Also added a few items to my toolbar for me to delete and installed an earlier version of explorer 5.0 with there logo.

On the upside it is actually faster then the @home connection I had.
 
Great, just what we need in our area, Cox's rates to go up more. I hope them building their own network mans lower prices, at $50 a month, (+the original $275 I paid for the Modem)I've though about giving up the old cable modem for a while.
They're a MONOPOLY around here!
 
I think comcast is building it's own ISP. See below. I hate comcast. They keep signing up new subscribers but do nothing to increase bandwidth. I live in an area where everbody, yes EVERYBODY, is using this only choice. In the evening it slows down to almost impossible to surf. The pages just wouldn't load. Boy, I hate comcast.

http://comcast.comcastonline.com/memberservices/emailchange/default.asp

quote -------------------------------------

Wednesday, November 28, 2001

Comcast High-Speed Internet Service

E-mail Notification

November 2001

Dear Comcast High-Speed Internet Trial Participant,

Comcast is pleased that you have agreed to participate in the new product trial for Comcast High-Speed Internet.

We're committed to providing you with the latest in today's communication and entertainment service; therefore, we have used the trial period to make improvements to Comcast High-Speed Internet. On December 4, 2001, changes to your service will be made in preparation for the commercial launch of our service in your area. The most significant changes will be to your e-mail account:
Your e-mail address will change from current username@icomcast.net to new username@comcast.net


You will no longer have access to any secondary e-mail addresses that you may have created


For a limited time, until approximately January 20, 2002, you will only be able to set-up one e-mail address


To save your icomcast.net e-mails that you have received, continue to check your e-mail account the same way you normally do until December 3, 2001


You will no longer have access to your current Web space and "My File Locker" content as of December 4, 2001


Your Comcast High-Speed Internet homepage URL will change from www.icomcast.net to www.comcast.net


You will receive in a separate letter, your new username, a temporary password and instructions on how to re-set your e-mail and homepage, and transfer your Web space and "My File Locker" content


You will need to need notify friends and family about your upcoming e-mail change



Important dates you should know:
On December 4, 2001, your current icomcast.net e-mail address will change to comcast.net


We will notify you by January 20, 2002 regarding the availability of additional e-mail addresses.



Comcast is making every effort to ensure a smooth transition. If you need help or have any questions regarding these changes, please contact one of our specialists at 1-888-793-0800. For your convenience, we will be available to assist you 24 hours a day.

During this transition period, you'll continue to receive the high-speed, always-on, cable-powered Internet connection you currently enjoy with Comcast. In the interim, if you need a multi-email-solution, there are many free Web mail services available (Hotmail, Yahoo, etc.). Again, we appreciate your willingness to participate in the trial. Thank you for choosing Comcast as your cable-powered Internet service provider.


Sincerely,

Lelia True
General Manager, Charles County
Comcast Communications


 
Response from Cox, not very promising:


Dear Mr. xxxxxx:

We thank you for visiting our website and for your recent e-mail.

We are actively negotiating with all parties involved to come to an
agreement BEFORE Friday. We're hopeful that we can reach an agreement
before the court ruling, which would mean that this ruling is a
non-issue.

If we do not reach an agreement to continue uninterrupted service before
Friday, then we will look to the judge for a ruling on IF Excite@Home
HAS THE RIGHT to shut down service. If the judge rules that Excite@Home
has the right to shut down, we will obviously take all possible legal
actions, such as filing an appeal and asking for a stay, which is
essentially a hold on any action.

In addition, we are developing service contingency plans that address
all possible scenarios, and we will keep you informed.

Yes there will be a change in service, our partnership with @Home will
be ending. Once the Cox-managed network is ready, all customers who
currently have the Cox@Home service will be transitioned over to the new
Cox-managed network. We think you will be pleased with the new service.
By managing all elements of our high speed Internet service, we will be
in a much better position to control the quality of our service and
deliver greater customer satisfaction. We will make every effort to
make this transition as smooth as possible.


We hope that we have been able to provide you with the information you
requested. If we have not, or if we can be of any additional service to
you, please do not hesitate to contact us again.

Thank you.
Katie
Cox Communications Online Customer Care Team
 
I got this from Cox



<< Thank you for your email.
After reading your email I understand that you are concerned that
Excite@home will shut off service on Friday. Several news agencies
incorrectly reported that Excite@Home would discontinue service on
November 30th. These stories were in reference to a judges ruling that
will take place on 11/30, however this ruling will not stop Excite@Home
from providing service.
If you have any other questions or need further assistance, please do
not hesitate to go to www.cox.com/service select your city from the
upper right corner using the drop down menu and then select the contact
us link at the bottom of the page. >>


 
Looks like Cox can't make up its mind about what to tell people. FWIW, I got the same response as swannema.
 
They keep signing up new subscribers but do nothing to increase bandwidth. I live in an area where everbody, yes EVERYBODY, is using this only choice. In the evening it slows down to almost impossible to surf. The pages just wouldn't load. Boy, I hate comcast.

do you live in michigan? sounds like a problem i've heard countless times near ann arbor.
 
I also have Comcast@Home and their service sucks. At first it was great but a couple of months later it went down the sh!tter. I get frequent outages, and more often than not it's slower than dialup (like right now:|).
 
I don't see why everyone always bitches about Comcast@Home. Within the past month that I've been signed up through them, I've seen crazy download speeds as high as 300K per second. That's 100 times faster than my old dial-up with MSN. If they shut me off, I'm going to be mad because it took me forever to get the computers in my house networked. That and I liked having instant internet whenever I wanted it, whereas with dial-up, I had to wait for someone to get off the phone. Someone save my cable internet service provider, I'm 2,000 feet out of range from DSL.
 
i feel bad for @HOME... they got screwed big time..... i would never complain about @HOME... i m on the east coast and man, i be doing 768/232kb at the busiest time of the day....(around 10:00PM and later, it's insane)...

what i want to do is cuss the shiz out of COMCAST... .they be writing this email out of the blues... - and their plan is to switch us back to freakin 56K... i will never go back to 56K.... i refuse... i would rather have nothing!!!sheez...
 


<< i feel bad for @HOME... they got screwed big time..... i would never complain about @HOME... i m on the east coast and man, i be doing 768/232kb at the busiest time of the day....(around 10:00PM and later, it's insane)...

what i want to do is cuss the shiz out of COMCAST... .they be writing this email out of the blues... - and their plan is to switch us back to freakin 56K... i will never go back to 56K.... i refuse... i would rather have nothing!!!sheez... >>



the highest i get is around 500k to 400k
how the hell you dl so fast and upload so fast your cable must be on crack?😉
 
I just got hooked up in my area first one since it's been available. Only one on the node here. 800-900k downloads. And at pcpitstop.com. I hit 6400k. So i guess i get to use it for 3 days. I guess back to my aol plus satellite. 740k on pcpitstop.com on it. Dam been waiting 2 years too. this sucks. But i guess i'll find out friday like everyone else.
 
For those people that paid in advance. Good Luck! You will have to put your claim in with everyone else to get your money back and then wait in line. That is why the have filed chapter eleven. They do not have the money / cash flow to pay their debts. If you do ever get your money back, it will be penny's on the dollar. It won't be worth the effort. :frown:
 


<<

<< Of course Verizon is still in business but I feel sorry for anyone using their DSL service >>



Hmmm I have the 1.5/384 package and havent had one problem, Actually I get a 1.8/425 connection anywhere I test.

Ohh Yea, Im on the east coast. >>



I am in the seattle area and I love my verizon dsl. Too bad they dont offer a faster service than 1.5/384 though. I get higher results than the set speed also. I have had only 1 dsl outage since may when I got it installed and I just had to reset the modem to remedy that. My speakeasy dsl was 1.1/1.1 and I paid 150 for it always had outages especially when doing super hot deals. I am very happy with my verizon dsl, but their customer support team lacks manners.
 
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