Hmm.. question about DSL

[weirdichi]

Ad in local papers says ISP has DSL for $19.99 640/250 (I currently have 250/250), so I switch. I don't see a speed change, so I call them up and they say if I wanted 640/250, I need to call my line provider (Qwest) and request that they do it and pay the extra $10 a month to upgrade. Now I saw the ad and i thought they ISP would give me 640/250, but they say it's up to Qwest.

So my question is, is it really Qwest that has to do it? If it is, then why do I even need this ISP when I could go through Qwest for everything and just pay one bill? Am I just getting the shaft from the tech support guy or do I really needa call Qwest and upgrade through them? Any help would be appreciated. Thank you.

 

[QTPie]

why don't you call Qwest and ask them about it?

 

[MichaelD]

Originally posted by: QTPie
why don't you call Qwest and ask them about it?

In addition to ^^that^^, I'd like to add that this is another case of "Read the fine print before ordering."

I'm not ragging you; I have seen those ads; the fine print is indecipherable, even to Jesus himself, using an electron microscope...but you need to look really hard before ordering.

When I had DSL, I was lucky in that the local telco was also the ISP (Southwestern Bell). Many people are not so lucky in that they are forced to use Company XYZ for a DSL ISP, and that compnay leases the phone line from your local telco.

Good luck. 🙂

 

[Placer14]

That's definately possible. If that's what they're telling you, you can only go by what they say. You could always call for a second opinion on what been going on. If yoyu get two different answers, try for a third for the tie breaker or switch back to your old company. 🙂

 

[Krk3561]

Try the Dslreports.com Qwest forum. They will probably be of more help.