Question Hisense UG6 won't recognize as external display

Vaktathi

Member
Feb 4, 2006
119
0
76
Hello all!

I just picked up a Hisense 50U6G TV to use as an additional display.

Initially when I tried to use it, I set it up with a Display Port-HDMI cable, and Windows would only recognize it as a "Generic Non-PnP Monitor", and wouldn't do anything with it other than acknowledge its existence.

After fiddling with HDMI ports on the TV and unplugging/regplugging/restarting/etc, trying to uninstall/reinstall, and reinstall with different drivers, Windows simply no longer sees the device at all.

I have restarted the machine numerous times, unplugged and replugged the TV, gone through all the different HDMI ports again, and updated the video drivers.

Windows still won't even detect the TV when connected. Doesn't even show up in Device Manager nor after attempting to scan for hardware changes.

EDIT: TV does work when plugged into a laptop I've got, works fine through there, just not the computer I need it on.

Computer specs for reference
Win10
Core I5--6600K
16GB RAM
nVidia GTX 960

any thoughts?
 
Last edited:

Vaktathi

Member
Feb 4, 2006
119
0
76
So, kinda figured the issue out.

Tried plugging the device into a laptop, worked just fine, tried it again with the original device and did not work. Tried with a different cable, was able to get it working. Original cable works with other devices, just not the one I was trying to use it on here. No idea why.

Found out that the cables are not 4k cables, so I'll have to get them replaced either way.
 

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