Well, that was unexpected.
It was a group interview, apparently. Which means that there with 19 other people there going for the same job. All these people were in their mid 20's, late 30's and most had education that extended beyond highschool. One guy was a chemical engineer, another one wanted to be a paramedic, and so on.
When we first went into the room, they had us fill in some kind of questionnaires and whatever. They had us pair up and learn about the other person (my partner was the chem, engineer) and then introduce that person. I assume this was to see what we could remember, and to see how well we spoke. Anyways, that part went pretty good. They sent us on a short break and kept a few people back. Those people were "eliminated."
Next part we had to just talk about some things, they'd ask us questions and we'd give our best answer. They were questions like "Why do you want to work for Stream," "Do you plan on going back to school" etc. After that they eliminated a few more people and then it was just four of us. Now here comes to fun part.
They set us up with a sort of dummy call. One of the senior employees would sit down and pretend he was calling in with a problem. The thing that sucked was that I was first so I really didn't know what I was supposed to do. They asked if I wanted a technical or non-technical call, I picked technical. So the guy "calls in" and says he can't get his e-mail. I asked him if he was using an e-mail application, and if so, which one. He told me he was using Outlook Express, so I asked him if he was getting any errors. He said that he was getting connection errors. I then asked if he had an active internet connection, and he did. I had him go into his account preferences and check his settings. It was just on the spot, so I had to guess at how to do this. I had him check if his incoming server was "pop.stream.com" and that his outgoing was "smtp.stream.com" and that SSL was enabled. After that, he was able to get his e-mail. Turns out that McAfee was changing his servers to 127.0.0.1, so my resolution was more or less right. I suppose how I handled the call wasn't that great, I must have stuttered or whatever.
They sent us on a final break, but held me and another person back. Then we got the "good bye". The two people chosen had prior call-center experience, and had relatives that worked there aswell. I was pretty much doomed from the beginning. At least I got to the end without having any experience.
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