Hello,
This is in reference to my posting on the anandtech.com troubleshooting message board ( http://forums.anandtech.com/messageview.cfm?catid=32&threadid=1373231&enterthread=y )
To sum up, over the summer I my computer has been spontaneously rebooting at startup very infrequently (1-2 times a week, sometimes it would take 2 weeks). I have completely restored my computer, and I haven't installed much of anything to see what it did. I haven't received the "double fault" exception again, which was the one I was worried about, but I still get the occasional BSOD and reboot on startup.
Here is my story since the above posting:
The first time I restored the system and was installing my printer, I got a BSOD which automatically rebooted the machine, at that point Windows would BSOD while trying to start up every time with a variety of BSODs, including STOP 0x000000CD, STOP 0x00000050, and STOP 0x0000008E. I even got a STOP 0x0000007F Double Fault exception. I chose to "restore the last known good configuration of Windows" and was able to get back into Windows with no problems. I restored again, however, just to be sure.
I quit playing with the Windows Verifier because it seemed to make the system more unstable overall. I also removed the driver aspi32 because it is an unsigned driver that is not used in XP, and it is known to cause problems with XP. I installed all of the updates using Windows Update All of the updates were non-critical, such as the Windows Journal Viewer. I experienced a couple of lockups and BSODs last Saturday (8/14), I was using the Windows Verifier tool at the time, which seems to make the system more unstable. (I have quit using Verifier to check drivers).
Saturday (8/21) I received a BSOD for the first time since last Saturday(8/14). It was a STOP 0x00000050 Page_Fault_In_Non_Paged_Area.
I have been using my computer a lot over the last couple of weeks to try to produce these errors, it has been running at least 18 hours each day. The errors seem to only occur when the computer is first starting up, varying from immediately on startup, to 30 seconds after booting to the Windows desktop.
I have tried each of the Corsair 3200 LLPRO 512 memory modules individually in the computer to see if either of them is the problem, and I have now received a BSOD with each of them individually. I have been running the Memtest86 utility overnight for the last week as well with no errors ever.
I have no way of checking the MB or CPU, however. To sum up the errors / activity over the last couple of weeks:
Aug 11, 2004: BSOD, before the Windows Logo even gets on the screen at startup. It was a STOP 0x000000CD PAGE_FAULT_BEYOND_END_OF_ALLOCATION (8715b000, 00000000, 805204bb, 00000000)
Aug 11, 2004: I removed the aspi32 driver from the system, and set verifier to monitor the only other unverified driver on the system, symlcbrd.sys (This is a Norton Systemworks driver).
Aug 14, 2004 Computer booted up to windows, but whenever the mouse hovered over the task bar, there was an hourglass and I couldn't do anything. I could click on icons on the desktop, but then the computer hung. When I rebooted into Windows, I got a BSOD STOP 0x0000008E (0xC00000005, 0x80608EC5, 0xA9905980, 0x00000000)
I also had two lockups (but no errors) when booting to the desktop that day.
Finally, I removed on of the memory modules, then later that night I got a BSOD STOP 0x0000000A (0x80FFFFE8, 0x00000002m 0x00000001, 0x8051617B) when running a Norton Antivirus scan. This is the only time I have got a BSOD (Other than the two "Double Fault" exceptions that I received about month or two ago) that I got after booting into Windows. Because I had the Windows Verifier checking the Norton driver, I assumed that could have caused it, so I disabled Verifier and haven't used it since.
Aug 15, 2004 Ran Windows update and installed everything that they had there (All non-critical updates). Downloaded and updated my modem and sound drivers (All other drivers up-to-date). An interesting note here: The newest drivers for my sound card (Sound Blaster Audigy 2 ZS Platinum Pro) has added several Unsigned drivers to the system. (ctac32k.sys, ctaud2k.sys, ctoss2k.sys, ctprxy2k.sys, ctsfm2k.sys, emupia2k.sys, ha10kx2k.sys, and hap16v2k.sys)
I also swapped my memory modules
Aug 16, 2004 No errors, but when I shut the computer down once there was a program that was not responding, don't remember what the program was.
Aug 17, 2004 No errors, but when I shut down the computer the program ccApp.exe was not responding (This is a Norton file).
Aug 21, 2004 Received a BSOD once the computer loaded into Windows. STOP 0x00000050 (0xF7FA9AF7, 0x00000001, 0x8059E7D6, 0x00000000) Page_Fault_In_Non_Paged_Area.
One other interesting note is that when I first set up Norton after restoring each time, I get a message from Norton for 3-4 reboots after installing that something is attempting to change the Norton settings. The system scans free of viruses. I have downloaded and ran Stinger and I have ran the Norton online virus scan with no report of problems. I have also scanned the hard drive on a friends computer, and I have scanned all of the backup CDs that I have made over the last 3 months on my computer, my friends computer, and my computer at work and no virus has been detected.
Also, Windows XP SP2 is not yet availible to me, I just checked Windows Update.
The fact that the problem almost exclusively happens on startup and happens very sparsely suggests a driver problem to me, but the variation on the type of STOP error, and the "double fault" exceptions suggests a hardware problem. It seems to happen with either memory module, so I don't think it is RAM. Any ideas? I can provide some of the minidump files if needed.
Thanks in advance for any information that you can provide!
System Information:
Asus P4C800-E Deluxe Motherboard
Pentium 4 3.2 GHz Processor
PowerColor Radeon 9800XT Video Card
2 Corsair 3200 LLPRO 512 MB RAM
Sound Blaster Audigy 2 ZS Platinum Pro Sound Card
Antec TrueBlue 480 Watt Power Supply
2 Western Digital 200 GB 7200 HDD in RAID 0 configuration
Plextor PX-708a DVD-RW Drive
Broadxent V.92 PCI Faxmodem
Lite On LTR-52327S CD-RW Drive
Windows XP Professional SP1
Thank you again,
Kent
This is in reference to my posting on the anandtech.com troubleshooting message board ( http://forums.anandtech.com/messageview.cfm?catid=32&threadid=1373231&enterthread=y )
To sum up, over the summer I my computer has been spontaneously rebooting at startup very infrequently (1-2 times a week, sometimes it would take 2 weeks). I have completely restored my computer, and I haven't installed much of anything to see what it did. I haven't received the "double fault" exception again, which was the one I was worried about, but I still get the occasional BSOD and reboot on startup.
Here is my story since the above posting:
The first time I restored the system and was installing my printer, I got a BSOD which automatically rebooted the machine, at that point Windows would BSOD while trying to start up every time with a variety of BSODs, including STOP 0x000000CD, STOP 0x00000050, and STOP 0x0000008E. I even got a STOP 0x0000007F Double Fault exception. I chose to "restore the last known good configuration of Windows" and was able to get back into Windows with no problems. I restored again, however, just to be sure.
I quit playing with the Windows Verifier because it seemed to make the system more unstable overall. I also removed the driver aspi32 because it is an unsigned driver that is not used in XP, and it is known to cause problems with XP. I installed all of the updates using Windows Update All of the updates were non-critical, such as the Windows Journal Viewer. I experienced a couple of lockups and BSODs last Saturday (8/14), I was using the Windows Verifier tool at the time, which seems to make the system more unstable. (I have quit using Verifier to check drivers).
Saturday (8/21) I received a BSOD for the first time since last Saturday(8/14). It was a STOP 0x00000050 Page_Fault_In_Non_Paged_Area.
I have been using my computer a lot over the last couple of weeks to try to produce these errors, it has been running at least 18 hours each day. The errors seem to only occur when the computer is first starting up, varying from immediately on startup, to 30 seconds after booting to the Windows desktop.
I have tried each of the Corsair 3200 LLPRO 512 memory modules individually in the computer to see if either of them is the problem, and I have now received a BSOD with each of them individually. I have been running the Memtest86 utility overnight for the last week as well with no errors ever.
I have no way of checking the MB or CPU, however. To sum up the errors / activity over the last couple of weeks:
Aug 11, 2004: BSOD, before the Windows Logo even gets on the screen at startup. It was a STOP 0x000000CD PAGE_FAULT_BEYOND_END_OF_ALLOCATION (8715b000, 00000000, 805204bb, 00000000)
Aug 11, 2004: I removed the aspi32 driver from the system, and set verifier to monitor the only other unverified driver on the system, symlcbrd.sys (This is a Norton Systemworks driver).
Aug 14, 2004 Computer booted up to windows, but whenever the mouse hovered over the task bar, there was an hourglass and I couldn't do anything. I could click on icons on the desktop, but then the computer hung. When I rebooted into Windows, I got a BSOD STOP 0x0000008E (0xC00000005, 0x80608EC5, 0xA9905980, 0x00000000)
I also had two lockups (but no errors) when booting to the desktop that day.
Finally, I removed on of the memory modules, then later that night I got a BSOD STOP 0x0000000A (0x80FFFFE8, 0x00000002m 0x00000001, 0x8051617B) when running a Norton Antivirus scan. This is the only time I have got a BSOD (Other than the two "Double Fault" exceptions that I received about month or two ago) that I got after booting into Windows. Because I had the Windows Verifier checking the Norton driver, I assumed that could have caused it, so I disabled Verifier and haven't used it since.
Aug 15, 2004 Ran Windows update and installed everything that they had there (All non-critical updates). Downloaded and updated my modem and sound drivers (All other drivers up-to-date). An interesting note here: The newest drivers for my sound card (Sound Blaster Audigy 2 ZS Platinum Pro) has added several Unsigned drivers to the system. (ctac32k.sys, ctaud2k.sys, ctoss2k.sys, ctprxy2k.sys, ctsfm2k.sys, emupia2k.sys, ha10kx2k.sys, and hap16v2k.sys)
I also swapped my memory modules
Aug 16, 2004 No errors, but when I shut the computer down once there was a program that was not responding, don't remember what the program was.
Aug 17, 2004 No errors, but when I shut down the computer the program ccApp.exe was not responding (This is a Norton file).
Aug 21, 2004 Received a BSOD once the computer loaded into Windows. STOP 0x00000050 (0xF7FA9AF7, 0x00000001, 0x8059E7D6, 0x00000000) Page_Fault_In_Non_Paged_Area.
One other interesting note is that when I first set up Norton after restoring each time, I get a message from Norton for 3-4 reboots after installing that something is attempting to change the Norton settings. The system scans free of viruses. I have downloaded and ran Stinger and I have ran the Norton online virus scan with no report of problems. I have also scanned the hard drive on a friends computer, and I have scanned all of the backup CDs that I have made over the last 3 months on my computer, my friends computer, and my computer at work and no virus has been detected.
Also, Windows XP SP2 is not yet availible to me, I just checked Windows Update.
The fact that the problem almost exclusively happens on startup and happens very sparsely suggests a driver problem to me, but the variation on the type of STOP error, and the "double fault" exceptions suggests a hardware problem. It seems to happen with either memory module, so I don't think it is RAM. Any ideas? I can provide some of the minidump files if needed.
Thanks in advance for any information that you can provide!
System Information:
Asus P4C800-E Deluxe Motherboard
Pentium 4 3.2 GHz Processor
PowerColor Radeon 9800XT Video Card
2 Corsair 3200 LLPRO 512 MB RAM
Sound Blaster Audigy 2 ZS Platinum Pro Sound Card
Antec TrueBlue 480 Watt Power Supply
2 Western Digital 200 GB 7200 HDD in RAID 0 configuration
Plextor PX-708a DVD-RW Drive
Broadxent V.92 PCI Faxmodem
Lite On LTR-52327S CD-RW Drive
Windows XP Professional SP1
Thank you again,
Kent
Facebook
Twitter