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Help with RMA

iamwiz82

iamwiz82

Lifer
Does anyone happen to know any easy way to RMA a drive that lookst be damaged. I bought it from Staples, and it has, what looks to be, electrical damage to a chip on the HDD. I had the HDD for about 2 months before i opened the package, and Staples wont refund after 30 days.

This damage was there when i broke the seal on the HDD, and was never installed in a PC.

I am leary to install it in my PC, for fear that it will short out and cause more harm.

Any ideas on what i can do?
 
Do you have an old PC that you can install it in? I don't know if you can RMA it without testing it. Worst case, call the manufacture and ask.
 
Call the manufactor and tell him you opened it and it looks like it has some electrical damage to it, if he has any commen sense a light will go off and he will give you a RMA number on the spot, if he dumb he will get you go run a program to confirm its dead, if this is the case re state why you dont want to plug it in using a friendly voice, either way they should give you a rma with any hassle.
 
i tried with staples, and they were anal retentive about it, so i gave up with them. Does anyone know how good Quantum is about RMAs?
 
call up JohnnyGURU.. pretend you bought it there.. then complain... eventually he'll RMA it, then we'll get another funny post here 😉
 
Call the manufacture up. Tell them it will not spin up they will give you a RMA# to send it back.
 
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