Help with DVD Drive

[hiko13]

I successfully built my PC last night and almost everything is operating without a problem. My lone remaining issue is my DVD drive:

http://www.newegg.com/Product/...p?Item=N82E16827106057

It's recognized in the BIOS and in WinXP (although Windows recognizes it as a DVD-RAM drive), but when I place a disc in the drive it spins and the busy light comes on...and that's it. I tried updating the firmware from the manufacturer's website and had no luck--upon rebooting the drive simply sat and spun away doing nothing. Any help is, as always, appreciated.

 

[ch33zw1z]

Is the disk empty? Have you tried any other disks?

 

[hiko13]

First I tried using this drive to install XP, and the installation got to the point where the GUI appears onscreen at which point I was told it couldn't find the necessary files. I switched to my old CD drive and the install finished fine. I've since tried placing several discs in the drive (audio, program, etc.) and the same thing occurs: it spins, the light stays on, the HDD light comes on, but nothing happens and opening Windows Explorer freezes when looking at the drive. Device manager says everything is functioning properly, however.

 

[ch33zw1z]

From you description, it sounds like a bad drive. Try the ole RMA eh?

 

[Trashman]

Is it possible that dvd drive is on a raid controller, check manual and double check your SATA ports and verify that you have them on a non-raid....something worth checking.