help w/ worm/virus problem!!

[cHeeZeFacTory]

My friend got the blaster worm a few days ago, she then downloaded the fix from symantec, and did the windows update. But now, she cannot surf the web at all. It is slow to a crawl, only aim and file transfers work. It seems like she may have gotten the welchia/nachi worm, but norton does not detect anything at all. She updated her virus list and everything but she still can't surf the web. TIA

 

[Mill]

So what do you want me to do? Pray for her computer?

 

[cHeeZeFacTory]

uh ofcourse i want to know what else can i do to fix the problem?

i don't pray anyway...doesn't seem to work too often

 

[BennyD]

Originally posted by: Millennium
So what do you want me to do? Pray for her computer?

heh

why doesn't she confirm she has it?

there are ways of telling


i had a similar experience after using the patch, IE was slow as treacle

 

[cHeeZeFacTory]

i have no idea what kind of worm she has, scans w/ pc-cillin and NAV aren't showing any viruses.

 

[Kadarin]

You could install Zone Alarm on her comp and find out what programs are attempting to use all the available bandwidth.

 

[screw3d]

Is she on university connection? If yes, then most likely the admin has disabled her network card's MAC. If no, better ring her ISP to find out.

 

[cHeeZeFacTory]

Quote

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Originally posted by: Sully
I have a friend's PC with the same problem. I cleaned the virus used the patch and all is clear but when I use the internet it works for a few minutes and then it stops.
I have to reboot to get it working for another two minutes. I have all the latest patches in Windows XP SP1 Home
The norton does not pick up anything.
Any ideas??
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This is exactly what my friend is experiencing...any help?

 

[DaveSimmons]

Format and reinstall windows. That'll teach her to pay attention, use a $25 router, keep her antivirus updates current, and stop clicking on email attachments.

 

[cHeeZeFacTory]

Originally posted by: DaveSimmons
Format and reinstall windows. That'll teach her to pay attention, use a $25 router, keep her antivirus updates current, and stop clicking on email attachments.

she got a router, and if you don't already know the worm does not enter you computer thru email attachments.