Help uninstalling nero.

[de8212]

I have version 6.0.0.23 and am trying to update to the newest version. When I try to uninstall nero through control panel I get the following message "Nero 6 Demo is currently using files that need to be updated. Please close Nero 6 and start the setup again." I also get the same error if I try and upgrade.

THen when I try to uninstall form NEro's unistalled I get "The configuration file was not found"

ANyone kow what else to try?

 

[monzie]

Doesn't NERO uninstall (or update) the previous version itself? You dont have to do anything as far as I know as it will do it for you when you install a newer version.

Roll back your machine and try again.

 

[de8212]

I get the same error whether I try and unistall the old version or update/upgrade the older one.
Not sure about "rolling" back my machine. What exaclty is that for and how can it help me in this situation?

thanks

 

[Mem]

I get the same error whether I try and unistall the old version or update/upgrade the older one.
Not sure about "rolling" back my machine. What exaclty is that for and how can it help me in this situation?

I had a similar problem happen to me once,what I did was reinstall Nero,so in your case reinstall Nero 6.0.0.23,you should be able to update to the latest version then without need to uninstalling 6.0.0.23 again.

 

[de8212]

Good idea Mem but it didn't work. I tried to upgrade 6.0.0.23 to 6.0.0.23, tried to uninstall, and even tried to downgrade to 6.0.0.9. I get the same darn error.

Any other ideas?

 

[Mem]

Hmmm open up Windows task manager and see if you`ve any Nero programs running,close them all if any appears listed,you could try disabling anti-virus as well,shouldn`t interfere with it but worth a try.

Btw try a reboot as well.

 

[monzie]

Try rolling your machine back to a date before Nero got messed up. Use System Restore (for xp ... Start>All Progs>Accessories>System Tools>System Restore).

 

[de8212]

You guys are gonna laugh at me. Like Mem suggested, I rebooted. It worked fine then. Not sure files it was using and I can't remember the last time I burned something. OH well, thatks for all the help everyone.

BTW if my problem were not corrected if I rolled back my system wouldn't it also "undo" everything else that has been done since that point? Liek installed programs, saved files, windows settings, etc.?

 

[Mem]

Hehe it`s always the simple things ,anyway de8212 you got it working now that`s the main thing .