Help!!!! Still Getting Totally Screwed By Best Buy

[muskyx1]

Originally posted by: BassBomb
Please be advised that I am currently investigating this issue for you
and will have an update for you on Tuesday as I am out of the office on
Monday. Your case is priority for me, thank you for your patients.


They cant even spell patience?

Holy crapola, to top things off, I've got a wicked fever that could floor a rhino. Guess I'm the patient.

Back to the topic at hand. I unplugged the TV for half an hour and it seems to be OK for a couple of hours but then the problem starts up again. Overheating perhaps.

 

[DAPUNISHER]

Originally posted by: dalearyous

Originally posted by: thilan29
Lets have some of those current/former BB employees that posted in your other thread post now. I'd like to hear what, if anything they have to say.

i just found this thread. posted on the old one.

i know your problem...its a BB in canada and EVERYONE knows they suck big time. basically this is how it works. every BB is going to be different. golden rule: if the store is ranked high in company you would have gotten this fixed long time ago. my store is currently 6th in company and i am blown away that you haven't gotten this resolved yet until i realised it was a store in canada. just keep it at though, speak with corporate etc... i am PM'ing u as well to help out.

lemme say one thing though, the fact that people are surprised that we categorize and analyze customers and break them down into sales groups is ridiculous. EVERY company does this and every organization. i mean...whats your credit score? its a number which determines how good of a consumer you are plain and simple and thats a core element of our economy/society. also, for those of you who feel like you have been burned by the company...the average consumer is retarded (if you watch southpark you would know 1/4 of america is retarded) and i feel like most people who hate it hate it because they tried to do something retarded and was not allowed. you would not believe all the crazy stories i get every day about people trying to do ignorant, stupid stuff to get their money back or swap out something. or we didn't let them break a rule that was made because 1/4 of america is retarded.

I think you are being generous.

 

[apoppin]

Originally posted by: dalearyous

Originally posted by: thilan29
Lets have some of those current/former BB employees that posted in your other thread post now. I'd like to hear what, if anything they have to say.

i just found this thread. posted on the old one.

i know your problem...its a BB in canada and EVERYONE knows they suck big time. basically this is how it works. every BB is going to be different. golden rule: if the store is ranked high in company you would have gotten this fixed long time ago. my store is currently 6th in company and i am blown away that you haven't gotten this resolved yet until i realised it was a store in canada. just keep it at though, speak with corporate etc... i am PM'ing u as well to help out.

lemme say one thing though, the fact that people are surprised that we categorize and analyze customers and break them down into sales groups is ridiculous. EVERY company does this and every organization. i mean...whats your credit score? its a number which determines how good of a consumer you are plain and simple and thats a core element of our economy/society. also, for those of you who feel like you have been burned by the company...the average consumer is retarded (if you watch southpark you would know 1/4 of america is retarded) and i feel like most people who hate it hate it because they tried to do something retarded and was not allowed. you would not believe all the crazy stories i get every day about people trying to do ignorant, stupid stuff to get their money back or swap out something. or we didn't let them break a rule that was made because 1/4 of america is retarded.

Best Buy is *unique* in that its CEO calls 20% of its customers *devils*

you company has NO customer service

.. . . and -according to your reasoning - more than 1/4 of Beast Buy's employees including it's managers - are retarded

 

[josh6079]

Your case is priority for me, thank you for your patients.

lol, what did you give him some people out of a local hospital or something?

I would hope she meant to say, "Your case is top / first priority for me; thankyou for your patience.

Wow, that's some Grade A service there...

 

[muskyx1]

UPDATE




Here's Her Reply

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sheryl Ross" SRoss@xxxxxxxxxxxx.ca
01/16/2007 06:33 PM
To
xxxxxxxxxxxxxxxxxx
cc

Subject
RE: Insignificant Canadian BestBuy Customer Pleading For Intervention





Dear MUSKYX1,

I received some further details regarding your case this morning. I
have been advised that the repair center has made numerous attempts to
contact you to schedule a convenient time to come to your home to look
at your television. You should have also received a call from Gilda
Spaccapietra today asking you to call her to set up service.

I completely understand that you may be reluctant to have a technician
from xxxxxxx have another look at you television, however as they are the
company that initially serviced your unit their work is warranted and
they must take another look at the unit to complete the repair properly.
One of the benefits of your Performance Service Plan is that the work
that is performed is warranted, should their be any issues that arose
from an improper repair, we would either repair or replace the unit.

xxxxxx, I'm confident that we will be able to work with you to resolve
this issue and have your television fixed. I ask that you call either
xxxxxx or Gilda to set up and appointment, and should you have further
concerns please feel free to contact me as I would be happy to work with
everyone to correct this.

Sincerely,


Sheryl Ross
Senior Customer Support Consultant
Best Buy Canada CHQ
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

End Of Reply


I love the way she makes it sound like XXXXXX is going perform an in home diagnostic

quote: " . . . schedule a convenient time to come to your home to look
at your television."

Like I said, when I called Gilda Spaccapietra at 1-866-best-buy, she said

There is absolutely no way around XXXXXX Ltd !!!!!!! They have to be allowed to take my TV.


To tell you the truth, I really don't give a crap about the TV any more. I'm just glad I documented everything and got every best buy prick's name I've dealt with. I'm going to write a similar letter to the one I posted and just fire it out to any news station and newpaper in Canada that has an Email address and cc to every BB executive and big wig ( about 20 of them ). I'll also include links to every forum I posted this problem. Half a dozen so far.

 

[muskyx1]

Very Interesting Update

Before Going through the media route I sent this message out Saturday:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXX

Dear Ms. Ross and Distinguished Best Buy Representatives( Best Buy Executives )



Can you please forward my thanks to Param Singh and Don Pameli from your Whitby, Ontario store. Over the past few weeks I've been sharing my warranty experiences with your PSP on some very popular online forums so others don?t waste their money like me. It turns out that the deceitful and callous actions of your 2 managers have generated the most outrage. As an unexpected bonus, a large number of the replies are telling others not to purchase large box items from Best Buy because of them. Unfortunately, I?ve only had time to share my story on half a dozen websites thus far with just over 14 200 views ( number of times my postings have been read ). But since my television is no longer functioning properly, I seem to have a lot more spare time on my hands.. So the above figures should increase considerably. Again, please convey my thanks to Don and Param for providing me with the perfect ending to my story.

For your convenience, I'll send everyone an update each time the total number of views reaches a multiple of one hundred thousand. I'll also provide the new internet links each time I share my story to a new forums website so someone in your accounting division can obtain a more accurate "View" count.


Regards,

XXXXXXXXXXXXXX End Of Letter XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX



Got a voicemail Sunday morning from Doug Newstead, the district manager of Best Buy Canada for the Greater Toronto Area. Asked me to call him anytime tomorrow on his personal cell number because he has arranged a satisfactory resolution on my behalf.

Again with all the BS so far, I don't expect any significant improvement to their current proposal of "XXXXXX Ltd Must Be Permitted to Take My TV". Seems the higher the corporate ladder I climb, that pile of fertilizer grows accordingly. I guess we'll see tomorrow.

 

[thilanliyan]

Thanks for the updates m8. I live in the GTA so I'll be glad to hear what the resolution is from a BB around here. I've only bought a big-ticket item from Futureshop, along with the PSP. Thankfully I haven't had to use it.

 

[xtknight]

Wow. I wonder if BB in the US is this bad. Well, I know I won't be buying any TVs from Best Buy now. Newegg FTW. Thanks for the reports, and well, good luck...

I don't expect personal treatment from companies since they have so many people to satisfy, but honestly if I sent in my TV for repair I'd want it back in a better state. The "technicians" that came to your house probably don't even know what a DLP is.

 

[Cookie Monster]

Lol @ bestbuy. OP i hope you get a new TV. I just dont believe that you have to go through all that nonsense/incvompetency to get your TV fixed.

I might make a thread about how ridiculous/incompetent/retarded that retailer is. Have you ever heard what some of the "technicans" say to customers?

I just cant believe they hire people with NO computer knowledge at all. Like none. Zip.

When i go to bestbuys in manhattan im going to found out how retarded these people are. Im going to ask them things like "is the 6200 512mb faster than 7600GT 256mb because of the bigger ram?"

This is just plain ridiculous. If i was in the OPs situation, i wouldve been pretty damn pissed. Hell, the supposed competent "technicans" wouldve been in a beating of their life time.

 

[apoppin]

you have some tenacity to stick with your plan

i wish you well ... they keep saying they want a tech to *look* at it ...

Well, let them take it ... be careful of what you sign and you might have your wife record the whole thing on video including how they care for it and place it in their vehicle.

 

[josh6079]

Originally posted by: Cookie Monster
Lol @ bestbuy. OP i hope you get a new TV. I just dont believe that you have to go through all that nonsense/incvompetency to get your TV fixed.

I might make a thread about how ridiculous/incompetent/retarded that retailer is. Have you ever heard what some of the "technicans" say to customers?

I just cant believe they hire people with NO computer knowledge at all. Like none. Zip.

When i go to bestbuys in manhattan im going to found out how retarded these people are. Im going to ask them things like "is the 6200 512mb faster than 7600GT 256mb because of the bigger ram?"

This is just plain ridiculous. If i was in the OPs situation, i wouldve been pretty damn pissed. Hell, the supposed competent "technicans" wouldve been in a beating of their life time.

Why don't you tell us how you really feel about it.

:laugh:

Bloated Buy should be sued for this.

 

[Apocalypse23]

Very interesting, I myself was looking forward to buying a Tv from BestBuy here in Vancouver.....the only thing tempting about bestbuy is the 36 months no interest payments. I'll just have to wait and see. If I were you I'd probably deal with Futureshop or Visions for buying a TV.

Good luck though, I hope you get your issue resolved asap. If nothing works out, just dig out 5 grand or so and get a top notch lawyer, don't let these pigs win.

 

[Cookie Monster]

Originally posted by: josh6079

Originally posted by: Cookie Monster
Lol @ bestbuy. OP i hope you get a new TV. I just dont believe that you have to go through all that nonsense/incvompetency to get your TV fixed.

I might make a thread about how ridiculous/incompetent/retarded that retailer is. Have you ever heard what some of the "technicans" say to customers?

I just cant believe they hire people with NO computer knowledge at all. Like none. Zip.

When i go to bestbuys in manhattan im going to found out how retarded these people are. Im going to ask them things like "is the 6200 512mb faster than 7600GT 256mb because of the bigger ram?"

This is just plain ridiculous. If i was in the OPs situation, i wouldve been pretty damn pissed. Hell, the supposed competent "technicans" wouldve been in a beating of their life time.

Why don't you tell us how you really feel about it.

:laugh:

Bloated Buy should be sued for this.

Now why would i do that..

 

[BassBomb]

Yo OP where u live? I repping oakville

I haven't bought anything from Bestbuy over $50 until now ( I just bought a monitor, which I hope does not get ****** up)

 

[Pugnate]

I skimmed through this. W T F.

You need to get armed.

 

[geepondy]

I had a horrible experience with Best Buy concerning a (at the time) $200 DVD writer. Eventually it got resolved but it took a great deal of frustration and gabs of time between speaking with the district manager (totally useless) and two store managers and included a sales/tech rep flat out calling me a liar. Now I very rarely buy anything from them. I always give Internet and other local brick and mortar stores, mainly Circuit City and CompUSA top preference. It left a very bitter taste in my mouth.

BTW, if having a problem with a big ticket item, I suppose email can't hurt but I would send certified return receipt requested snail mail letters.

 

[nealh]

Originally posted by: geepondy
I had a horrible experience with Best Buy concerning a (at the time) $200 DVD writer. Eventually it got resolved but it took a great deal of frustration and gabs of time between speaking with the district manager (totally useless) and two store managers and included a sales/tech rep flat out calling me a liar. Now I very rarely buy anything from them. I always give Internet and other local brick and mortar stores, mainly Circuit City and CompUSA top preference. It left a very bitter taste in my mouth.

BTW, if having a problem with a big ticket item, I suppose email can't hurt but I would send certified return receipt requested snail mail letters.

BB has developed a widely publicized corporate motto..all we want is customers who never return things they buy for any reason..we will only cater to people who buy and never return...sort of paraphasing there CEO who was "caught" in quote by a well known publication interviewing(cant recall may have been WSJ)...he later clearified he statements

I refuse to buy anything expensive from BB anymore....too much risk

they track your buy/return habits as well..and will refuse returns if they think you abuse it..total BS...I buy retail and pay more to have the option if something is wrong for a quick resolution or if not up to my needs...

I think staples does this as well now

The B&M what retail prices without the CS..like online merchants(not all see newegg...I used to think this about ZZF till I returned an external enclosure that was DOA, sent with wrong eSATA cabling and they charged me a 15% restocking fee...I am much more careful on doing business with them)

 

[gpw11]

Originally posted by: Apocalypse23
I'd probably deal with Futureshop or Visions for buying a TV.

Just to clarify, Future Shop is now owned by Best Buy. It'd probably be best to avoid both.

 

[muskyx1]

Mr. Newstead called me this morning and offered me a $150 gift certifate for my troubles. What a freaking insult. That doesn't even cover the wages I lost. Like I said, the higher you go in the ladder, to more fecal matter you step in.

 

[apoppin]

just a *reminder* ... at least they are talking to you

AFTER your TV is fixed, cut your losses [time] ... take what they offer ... and go on with your life

lesson learned

 

[muskyx1]

Told him the only satisfactory resolution is one that involves never having to deal with BB again. Getting it fixed means having to rely on their PSP in the future if anything goes wrong.

 

[irishScott]

Bring a lawyer next time. Or someone who can speak legally and looks like a lawyer. That'l get their attention. The only thing I will ever buy from Best Buy is simple stuff like games and DVDs that they can't screw up easily. Circuit City FTW!!!

 

[nealh]

Originally posted by: muskyx1
Told him the only satisfactory resolution is one that involves never having to deal with BB again. Getting it fixed means having to rely on their PSP in the future if anything goes wrong.

did they offer a new TV as well???

 

[muskyx1]

Originally posted by: nealh

Originally posted by: muskyx1
Told him the only satisfactory resolution is one that involves never having to deal with BB again. Getting it fixed means having to rely on their PSP in the future if anything goes wrong.

did they offer a new TV as well???

No, they just offered to use someone else to take the TV away for repair.

 

[fr0mat]

I talked to a Best Buy employee that didn't even know what a Wii was.