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Help! New laptop will not power up--DOA?

Mermaidman

Mermaidman

Diamond Member
Update: I called NewEgg and was told that for laptops, NewEgg does not accept returns or exchanges. All problems are to be directed to manufacturor . . .

edit: I guess my best course is to return it, but to Acer or to NewEgg?

Pros/Cons:

Acer: No shipping cost to me; faster turnaround (5-7 days); most likely will receive working machine back. But I'll have a *repaired* unit that's no longer pristine. And what if Acer sends me a refurb'd unit?

NewEgg: Possibly slower turnaround; I have to pay to ship it back; what if I get another defective unit?

Original post:
New Acer Aspire laptop arrived from NewEgg today. I tried to power it up, but does not work. All I get is a fan sound for about 2 seconds, then silence. The LCD remains dark (no BIOS info, no nothing), and the power indicator, strangely, remains on. Also, the battery charging and wireless device LEDs remain on, and I can open the optical drive. Of course, the only to shut it off it is the hard way--by holding down the power button until power indicator goes off.

Things I've tried:
1) re-seat RAM
2) re-seat HD
3) using external monitor
4) resetting CMOS by holding down power button for 20s (battery removed and AC unplugged)

Looks like I'll be RMA'ing the laptop, but what do you think?
 
Send it back....dont try anything that will void the warrenty or anything. Something like that brand new, make someone else deal with it.
 
Originally posted by: tennesota
I've seen laptop batteries cause problems. Try plugging in just the AC adapter with the battery removed.
Click to expand...

I've tried AC only (battery removed), and battery only. Nothang. Acer tech support seems to be weekdays business hours only, but I'll try calling again.
 
Definitely send back to newegg since it's DOA. If you send it to acer ,they may send you a refurbished system as a replacement.
 
I doubt Acer would give you a referb unit.... that woul be complete BS did you actually ask them and they said that?
 
Originally posted by: deathkoba
Send it to Newegg. Fax them your receipt from the return shipping and ask them to cover it. They've done that for me before.
Click to expand...

Another vote for Newegg. They refunded shipping charges on a defective PSU and cross shipped me a new unit overnight. I didn't have to fax them a receipt, I just put a copy of the receipt from FedEx shopping them how much it cost me to ship it back and they refunded me that amount.

Tom
 
According to NewEgg FAQ:
Who pays for shipping a defective item back to Newegg.com?
The customer is solely responsible for shipping any returned product to Newegg.com.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Newegg.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
Click to expand...
 
Originally posted by: Mermaidman
According to NewEgg FAQ:
Who pays for shipping a defective item back to Newegg.com?
The customer is solely responsible for shipping any returned product to Newegg.com.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Newegg.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
Click to expand...
Click to expand...

LMAO, Did you read what the people said? Call them 😉. Every single place needs to have a strict policy incase something happens but newegg tends to make quite a few exceptions to their policies.
 
Update: I called NewEgg and was told that for laptops, NewEgg does not accept returns or exchanges. All problems are to be directed to manufacturor . . .
 
Originally posted by: Mermaidman
Update: I called NewEgg and was told that for laptops, NewEgg does not accept returns or exchanges. All problems are to be directed to manufacturor . . .
Click to expand...

They do this for a number of their items. It just has to do with how the manufacturer does their warranty/replacement coverage -- some of them want to handle them directly. Call up Acer and send it back to them.
 
Leave feedback about Newegg on resellerratings.com. They usually fix problems when they make it that far. Did you pay by credit card? You may also want to check with them to see if there is anything they can do.
 
First, try to talk to someone there who has some power (supervisor, etc) rather than a peon who hates their job and takes it out on the customers as a form of paid therapy. If they don't budge, contact your credit card company immediately and inform them you wish to contest the charges as the product you received was not as described (dead, broken junk). You'll be given instructions to send the entire package back (at your cost) with tracking, to prove the item was accepted or denied. Either way it goes, this is all you are obligated to do to fulfill your end of the complaint process. That's right, even if they refuse your return package, you will still win the case. From that point on, if the merchant wants their stuff back they have to pay for shipping from your doorstop. I believe you can also charge them reasonable storage fees after a certain amount of time.
 
Most manufacturers have a policy that if the machine is less than 30 days old they will replace it with a new one. I know that's what Dell did to one of our Latitudes that had a dead screen right out of the box. They just replaced the whole unit because it was under 30 days.
 
We'll see what happens--I shipped it to Acer on Tuesday. I couldn't afford to argue with NewEgg because I need the lappy next week. In NewEgg's defence, the fine print on the site DOES say that no returns on laptops. I guess the lesson is that no matter how great NewEgg is, some things you just don't buy from them. I'm not mad at NewEgg, just sad that I was unlucky to get a DOA laptop.
 
Originally posted by: mikecel79
Most manufacturers have a policy that if the machine is less than 30 days old they will replace it with a new one. I know that's what Dell did to one of our Latitudes that had a dead screen right out of the box. They just replaced the whole unit because it was under 30 days.
Click to expand...

That's different, as Dell deals directly through online or kiosk stands. In fact, when you buy through Dell you get a 30 day no question asked return policy.
 
Final (?) update: Acer shipped the laptop back to me. Took exactly 7 days. According to Acer, the CPU had to be replaced. CPU-Z says it's a Banias.

The wireless on this laptop is bad. Very erratic. I've had reception only about 20% of the time. No signal even right next to the router! The few times it was connected, however, it was fast.

Lastly, no dead pixels. Overall, 3 stars out of 5. I subtracted for DOA and bad wireless. Another quibble: The bumps on the F and J keys are too small--I can't feel them
 
Originally posted by: flexy
could be your router ?
Click to expand...
Possible, but unlikely, my previous laptops and my current desktop all connected almost 100% of the time.

edit: Per suggestion from another user, I changed my wireless channel to six, now wireless is great! (Odd thing is, I used to have problems with channel six, but now it's the opposite).
 
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