help me decide this conflict

[amdskip]

I sold a book on amazon marketplace. Every book has it's own unique ISBN number. This book was a solutions manual for a calc book and it was green in color. The calc book it goes to is green. On amazons website, they have a calc book similar to the green book but it's purple and it has a purple solutions manual. Amazon had the purple calc book paired with the green solutions manual on their website. A guy purchased the solutions manual thinking it belonged to the purple book.

The guy now wants his money back because I misrepresented the book. I had the correct ISBN number listed, etc. The books are all made by the same company and he said 2/3 of the answers in the solutions manual match up with his purple book. I can't seem to get him to understand that where amazon lists books is beyond my control. He should not be judging a book just because amazon had it paired up. I was not the only one selling this solutions manual on there, there were multiple ones of the exact same book on there in the same listing as mine.

I contacted amazon and I'm waiting for a reply from them.

 

[guyver01]

He is at fault and he needs to take matters up with amazon


as a former book retailer (10 years), ISBNs are not duplicated. If he knew which book he needed, he should have known the ISBN. Ignorance is not an excuse.

 

[spyordie007]

I say if you had the ISBN listed correctly than he is at fault for not looking at what he is buying.

BTW how much was it?

-Spy

 

[amdskip]

The book was $20.

 

[dirtboy]

If it is Amazon's problem, explain it as such. If you mispaired your book to the wrong set, then you should refund his money. Otherwise, tell him you are waiting for a response from Amazon.

 

[db]

Worst case senario for you would be to have him return the book to you at his expense, and when you receive it you refund the money.

All kinds of books are under the same title; it is up to the buyer to determine if it is the correct edition or printing. If he did not attempt to do this, than he is just an ignorant consumer who has to learn. OTOH if you told him it was the book he was looking for, you are also at fault.

 

[rgwalt]

How about the option in the poll that it is neither person's fault, and it is in fact Amazon's fault.

I would wait for amazon's reply, but I doubt they will resolve the situation to anyone's satisfaction but their own. The question becomes how much is this person's satisfaction worth to you?

Ryan

 

[FoBoT]

Originally posted by: guyver01


as a former book retailer (10 years), ISBNs are not duplicated. If he knew which book he needed, he should have known the ISBN. Ignorance is not an excuse.

^^

those unique numbers are there for a reason, he needs to use them

 

[spyordie007]

OTOH if you told him it was the book he was looking for, you are also at fault.

How about the option in the poll that it is neither person's fault, and it is in fact Amazon's fault.

yes, do you have a link to the posting on amazon so we can see it?

 

[amdskip]

here is the link of the amazon posting

I had no contact with him before this sale. He contacted me when he got the book and figured out that it was the wrong one.

 

[FoBoT]

did you send him

Paperback (August 2000)
Addison-Wesley Publishing; ISBN: 0201503816 ; Dimensions (in inches): 1.00 x 10.75 x 8.50

if so , then he is wrong and it becomes a customer service issue

you can do what he wants and make him happy or tell him to piss off and make him mad

just because you are right doesn't fully solve your dilema (if you care about customer service)

 

[spyordie007]

okay now I'm glad I voted his fault

here is Amazon's posting for the same book. I dont think your posting was mislabled at all and he should have to pay for his stupidity.

-Spy

 

[spyordie007]

Originally posted by: FoBoT
did you send him

Paperback (August 2000)
Addison-Wesley Publishing; ISBN: 0201503816 ; Dimensions (in inches): 1.00 x 10.75 x 8.50

if so , then he is wrong and it becomes a customer service issue

you can do what he wants and make him happy or tell him to piss off and make him mad

just because you are right doesn't fully solve your dilema (if you care about customer service)

Perhaps if you lay it all out on the table for him (include a link to the book he wanted and note the differant appearance and ISBN) he will understand and you can avoid another negitive rating.

-Spy

 

[amdskip]

Originally posted by: spyordie007

Originally posted by: FoBoT
did you send him

Paperback (August 2000)
Addison-Wesley Publishing; ISBN: 0201503816 ; Dimensions (in inches): 1.00 x 10.75 x 8.50

if so , then he is wrong and it becomes a customer service issue

you can do what he wants and make him happy or tell him to piss off and make him mad

just because you are right doesn't fully solve your dilema (if you care about customer service)

Perhaps if you lay it all out on the table for him (include a link to the book he wanted and note the differant appearance and ISBN) he will understand and you can avoid another negitive rating.

-Spy

I have done this and he still does not understand.

 

[crystal]

It is his responsibility to find out what solutions books that match up with what text books. It is his faults for judge the books by their covers, or in this case the books by their images.