HELP!!!!!!! Hard drive has become "unallocated"

junglevip

Junior Member
Jun 7, 2004
14
0
0
Hey all

My PC started playing up this afternoon - just freezing every ten seconds or so, then coming back for a second (like it was tripping on a bad sector...?) - so I rebooted. After Win2K restarted, one of my data drives disappeared from Explorer. In Disk Management the entire disk was marked "unallocated".

It's in a removable bay - so I shut down and slid it out and nearly burned my fingers. It was !!HOT!! I waited for it to cool down (and tried another drive in the removable bay, which worked OK) then I put it back in and booted up again. No different - still comes up "unallocated". I haven't done anything to it since I rebooted, so in theory the data is intact.

The drive is a Western Digital 120GB IDE drive, running off a PCI RAID controller, as a Master on a channel of its own. I got it about 18 months ago, and configured it as a single 111GB NTFS partition for video capture (it was about 90GB full).

I've had some advice about how to recover it, but I'd like a second opinion, right from the top. Bear in mind I'm penniless - so data recovery companies and expensive software are out of the question.

So what do I do? And what are my chances?

Nick
 

nanaki333

Diamond Member
Sep 14, 2002
3,772
13
81
never fails to amaze me how many posts like this come up. i get to explain my problem again that i had. now, i had a similar problem, i had a 120GB WD drive and the partition just died showing up as UNKNOWN for me, i just formatted it back to NTFS and used a file recovery tool on it. a week after mine died, my old bosses 80GB WD drive did the same exact thing. then i was hired at this new place and they had a drive die as well, and what was it? you guessed it. it was a WD 120GB. it was on dynamic disk and it deleted its partition. so i had to format that, recover the exchange data and retreieve all the old data off of it. moral of this story.. DON'T BUY WD! you're pretty much screwed buddy. it's the season for WD's to die. get rid of it and buy a seagate. they need to just make a stickie of these. WD's are dropping like flies and people just need to be aware of it as being a well known problem. just do a search for some file recovery tools on download.com and get your stuff back. it's all still in tact.
 

huesmann

Diamond Member
Dec 7, 1999
8,618
0
76
Originally posted by: nanaki333
never fails to amaze me how many posts like this come up. i get to explain my problem again that i had. now, i had a similar problem, i had a 120GB WD drive and the partition just died showing up as UNKNOWN for me, i just formatted it back to NTFS and used a file recovery tool on it. a week after mine died, my old bosses 80GB WD drive did the same exact thing. then i was hired at this new place and they had a drive die as well, and what was it? you guessed it. it was a WD 120GB. it was on dynamic disk and it deleted its partition. so i had to format that, recover the exchange data and retreieve all the old data off of it. moral of this story..
...is stay away from anyplace that nanaki333 works. :)
 

VirtualLarry

No Lifer
Aug 25, 2001
56,572
10,208
126
Originally posted by: junglevip
Hey all

My PC started playing up this afternoon - just freezing every ten seconds or so, then coming back for a second (like it was tripping on a bad sector...?) - so I rebooted. After Win2K restarted, one of my data drives disappeared from Explorer. In Disk Management the entire disk was marked "unallocated".

It's in a removable bay

I read that far, and had one thought - the drive must be overheating.

Originally posted by: junglevip
- so I shut down and slid it out and nearly burned my fingers. It was !!HOT!! I waited for it to cool down (and tried another drive in the removable bay, which worked OK) then I put it back in and booted up again. No different - still comes up "unallocated". I haven't done anything to it since I rebooted, so in theory the data is intact.

Not surprising at all. Is it a WD drive?

Originally posted by: junglevip
The drive is a Western Digital 120GB IDE drive

Hmm, how did I know? (No, I honestly didn't read ahead! I'll explain in a second what has happened to your poor drive. I've seen this before.)

Originally posted by: junglevip
, running off a PCI RAID controller, as a Master on a channel of its own. I got it about 18 months ago, and configured it as a single 111GB NTFS partition for video capture (it was about 90GB full).

I've had some advice about how to recover it, but I'd like a second opinion, right from the top. Bear in mind I'm penniless - so data recovery companies and expensive software are out of the question.

So what do I do? And what are my chances?

Nick

Well, if what I expect happened, happened, I think that your chances of recovery are actually pretty good.

I've actually seen all of the above before.

First off, removable IDE trays have horrid cooling, even plastic ones with little fans on them. The best ones to use, are ones that are metal, they conduct the heat away from the drive into the PC's case frame much better. If the tray doesn't have *at least* a fan on it, DONT put a 7200 RPM drive in it, period. You are just asking for the drive to overheat and fail.

Second, I've seen recent-model WD drives overheat, and when they do, they tend to lose sectors. However, the drives themselves usually don't die. I guess the media probably just develops a bad spot.

I'll let you in on another secret - the way that Windows' filesystems are designed is very poor, from a reliability standpoint. FAT32 (I know), and NTFS (I think), both have a "filesystem" timestamp, that exists in the boot sector, that is updated every time that the filesystem is updated. (This is used for things like software RAID mirrors, so that it can know which is the more "current" mirror, etc.)

So *every time* you write to a file, the boot sector is also written to. Combine this with the failure mode of recent-model WD drives, that they tend to "lose" sectors when they overheat, and you have a recipe for disaster waiting to happen, due to poor HD cooling. Once you lose the boot sector, you lose access to the entire filesystem - Windows just simply cannot find it. This most important sector in the filesystem, is also statistically the most likely sector to fail, because it is constantly re-written by the filesystem update code. Clearly this is poor design.

Assuming that the HD is still physically detected by the BIOS when you boot (and it appears that it is detected in Windows, as a physical device), then there is a very good chance that it is still operational from a mechanical and electronic standpoint. So what you need to do, is recover the bootsector (and any other failed sectors at the beginning of the drive). Most likely, the actual data in the files is intact, and possibly the backup copy of the MFT as well.

At this point, I would probably personally dive in with a disk sector-editor, but I don't suggest that anyone else try that approach, unless they are a professional and know what they are doing.

The next-best suggestion, is to use several of the various data-recovery programs on the market. I'm not an expert on them (I prefer the manual repair approach), so I'll let some other experts chime in here with recovery-software suggestions. I just wanted to let you know what the most likely scenario was that lead to your current problem.

I do remember some program, I think called "FindNTFS", that someone commented worked well for them. It's also free. FindNTFS link

For other alternatives, search Google for "NTFS data recovery". I unfortunately don't have any experience with any of these, otherwise I would offer some further suggestions.

As a safety precaution, you *might* want to consider obtaining another HD of nearly-identical or larger capacity, and using Norton Ghost (using the -ir "image raw" switch) to make a "raw" sector-by-sector backup copy. DONT do this with your current HD setup though, the consistent disk activity is likely to cause the HD to overheat again, and possibly further damage sectors. You should re-install the HD(s) in the system using *proper* cooling methods first. (A sector-by-sector copy of an entire 120GB HD, could take anywhere from an hour to up to possibly more than 24 hours, depending on the speed of your HD(s) and more importantly your disk controller. I find that Promise IDE controllers work well with Ghost for full-speed transfers.

Actually, wait a second. You mentioned that the drive was hooked to a PCI RAID controller. Can you specify which controller, how the HD was configured, and whether it was part of any RAID set?
 

junglevip

Junior Member
Jun 7, 2004
14
0
0
Hi

Thanks for the massive reply!!

The mobo's DMA channels are all used up on two other HDs and a DVD writer and CD writer, so I'm using an Aralion Multi RAID-100 PCI card to provide another two DMA channels for the other HDs. There is no array setup though.

I have just used the evaluation version of GetDataBack for NTFS and it found all my files right away, and apparently intact. So that's a start. I guess I'll have to register it to actually recover them now. It has an imaging facility too which is handy.

I'll try "FindNTFS" first though!

If it's a boot record issue... will FixMBR do the trick?

I agree with VirtualLarry though - I had a WD drive fry in a removable bay about five years ago. Guess things haven't progressed much. Normally I use Maxtor... that'll teach me to be disloyal (Mr Maxtor please forgive me!)

Next problem is taking apart the machine to find space for a new hard disk to recover the files to.

Thanks for all your help guys!

Nick
 

nanaki333

Diamond Member
Sep 14, 2002
3,772
13
81
Originally posted by: huesmann
Originally posted by: nanaki333
never fails to amaze me how many posts like this come up. i get to explain my problem again that i had. now, i had a similar problem, i had a 120GB WD drive and the partition just died showing up as UNKNOWN for me, i just formatted it back to NTFS and used a file recovery tool on it. a week after mine died, my old bosses 80GB WD drive did the same exact thing. then i was hired at this new place and they had a drive die as well, and what was it? you guessed it. it was a WD 120GB. it was on dynamic disk and it deleted its partition. so i had to format that, recover the exchange data and retreieve all the old data off of it. moral of this story..
...is stay away from anyplace that nanaki333 works. :)

well my bosses computer i never touch, nor did i touch it to fix it. i was hired at this other place to recover the data. so i didn't work there. but yeah, stay away from where i work, it's a sh!thole. :)
 

VirtualLarry

No Lifer
Aug 25, 2001
56,572
10,208
126
Originally posted by: junglevip
The mobo's DMA channels are all used up on two other HDs and a DVD writer and CD writer, so I'm using an Aralion Multi RAID-100 PCI card to provide another two DMA channels for the other HDs. There is no array setup though.

Ok, good, that makes it simpler. (Some RAID controllers use a non-standard disk layout for storing information about the RAID array on each drive, usually at the beginning (or sometimes end) of the disk. This can cause programs if you then take that disk and attach it to a regular IDE controller, because the "normal" disk data is offset slightly. This can complicate recovery. It appears that this potential problem doesn't apply to you.)

Originally posted by: junglevip
I have just used the evaluation version of GetDataBack for NTFS and it found all my files right away, and apparently intact. So that's a start. I guess I'll have to register it to actually recover them now. It has an imaging facility too which is handy.

If you don't have an objections to playing for it, then you might as well use that I suppose. It sounds like a much more "deluxe" and automated program.

Originally posted by: junglevip
I'll try "FindNTFS" first though!

If it's a boot record issue... will FixMBR do the trick?

I don't know if the total extent of the damage was limited to *only* the boot sector in your case. I would have to do a more in-depth analysis of the drive first. I think going with that data-recovery software is probably your best bet, especially if it managed to show you all of your files.

FindNTFS is a kind of raw, command-line manual sort of program. If you are comfortable using those sorts of programs, then I guess go ahead and try it. If you prefer a more automated "deluxe" solution, then perhaps you should stick with the for-pay software. I've never used either GetDataBack nor FindNTFS personally, I just mentioned FindNTFS because it was free.

Originally posted by: junglevip
I agree with VirtualLarry though - I had a WD drive fry in a removable bay about five years ago. Guess things haven't progressed much. Normally I use Maxtor... that'll teach me to be disloyal (Mr Maxtor please forgive me!)

Next problem is taking apart the machine to find space for a new hard disk to recover the files to.

Thanks for all your help guys!

Nick

No problem. Btw, I have two WD JB drives running along fine, but I had a Maxtor 60GB fail (possibly due to overheating, it ran warm, but it could have just been defective as shipped). I just recently added a 250GB Maxtor, let's hope that one lasts longer. The WD "overheating leads to lost sectors" issue is annoying though, I admit, but at least they don't just totally fail like some other drives might.

My personal rule-of-thumb is that HDs should have idle temps below 40C, and max load spike temps should attempt to stay below 45C, to ensure a good, long, lifetime. Mine normally idle at 32C, although today was quite warm out, and they are now showing 36C at idle. I use either Motherboard Monitor 5, or DTemp, to monitor temps.