Originally posted by: emilytrauger
I am a college art student wishing to buy her first DSLR camera for as little as possible. My dad thinks maybe I should try this camera, a Cannon XTi refurbished for $320, but I'm afraid of the refurbished part. Is this a bad camera? Is refurbished a bad idea? Adorama is a good site, right? Any thoughts on this would be very welcome! Thanks a lot!
http://www.adorama.com/ICADRXTIBR.html Cannon Rebel XTi
I do appreciate your concerns, and would like to reassure you that all Refurbished products come with a 90 day return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for Repair or Replacement. They have all been restored to the exact manufacturer specifications by the original manufacturer.
Some of our refurbs may have been damaged or broken, but many will be ex-store demos, or have been used in field tests or sales displays.
Frequently, camera bodies can get pulled from the production line if something appears faulty, and others don't pass the final inspection.
These bodies are set aside and tested by technicians. Most of the time it is a very minor issue that needs correcting. Anyway, once they are pulled from the normal flow of production, they get flagged as a refurbished model.
So you may actually get a model straight from the factory that really has never been used!
Others will be cameras that have been ordered in error and returned to Adorama. We can't then sell them as 'new' so we have to send them back to the manufacturer for checking over.
A refurbished item will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians. So, it could actually turn out to be more dependable than a new item - which will only have been checked by a process of systematic quality control protocol (ie by random sampling as they come off the conveyor belt).
The potential downside is that base warranty on refurbished is only 3 months versus 1 year on new??... however, if you purchase a MACK warranty at the same time, you bring the warranty to 3 years, so you actually have a longer warranty than with a new one.
The regular Mack warranty only covers defects, so that typically starts after the manufacturer's warranty runs out.
The Mack Diamond Warranty runs concurrent with the manufacturer's warranty because it also covers accidental damage.
You have 30 days from the date of purchase of a refurbished camera to add the additional warranty if you choose to do so - #CZW3L49 MACK 3 YEAR "PRO" LENS WARRANTY $ 49.95, and you may order it on-line.
If you have any other specific questions relating to the warranty, please do call them in to 800-223-2500.
I hope this helps.
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacamera.com
www.adoramacamera.com