• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Hello, this is Staples. How may we overcharge you today?

techs

techs

Lifer
This is part 2 of the post about how Staples won't take out a password for you.


So, I took out the customers sons password which he forgot. When he got his new computer for college the old one sat in a closet since last may and he couldn't remember the password, since he changed it once a week.
I basically then tuned it up. Virus/spyware scan. Checkdisk and defrag. Windows Updates, etc. I also added 256 mb DDR333 cas 2.5 for 6 dollars(used memory) which brought it up to 768 mb (there are two memory slots. one already had a 512 mb stick in it)

Fast forward to today. My customer is a secret shopper so she took the computer into Staples for the "free tuneup". They immediately called her and said she had a "serious problem" in that she needed at least 1 gb. memory and she had only 768. (btw she has a separate video card)

And how much will it cost to replace the 256 mb stick of ram with a 512 mb stick of ddr333 cas 2.5?


50 dollars?

75 dollars?

100 dollars??

Nope. 120 bucks for a stick of ram Newegg will deliver to your door within three days for 28 bucks.
 
You do realize every retail store charges that much for that kind of stuff right?

Dont believe me? How much would it cost you at Best Buy?

Edit: Did that $120 include installing the RAM? If so, does the $28 Newegg order include that?
 
This is today's cutthroat but highly competitive marketplace. The highly informed shopper can truly make out well, but companies with thin margins can and do try to make up for this on the backs of the uninformed shopper, who can really get the shaft.
 
Next question is, why do they think you "need" 1GB of RAM in there? (Or rather, what reason did they give? The real reason was likely, "We want at least $120 from you.")
 
Jeff7 said:
Next question is, why do they think you "need" 1GB of RAM in there? (Or rather, what reason did they give? The real reason was likely, "We want at least $120 from you.")
Click to expand...


I'll guarantee they recommend that for minimal systems for program performance... its usually the cheapest thing you can do to improve system performance, when the customer is complaining about slow systems and program loading... don't forget, the op stated they took it in for a "system tuneup" .. which means they said stuff loaded slow, sluggish.
 
Dwight_M said:
I work at Officemax and we do the same thing to customers.
Click to expand...

Also true. I forgot to point out in my first reply that I worked at OfficeMax for 2+ years, then at Staples. Pretty much standard operating procedure at both


Have to ask Heller how it is at Office Depot
 
coxmaster said:
Also true. I forgot to point out in my first reply that I worked at OfficeMax for 2+ years, then at Staples. Pretty much standard operating procedure at both


Have to ask Heller how it is at Office Depot
Click to expand...

Heller is currently hiding under his coffee table.
 
coxmaster said:
Edit: Did that $120 include installing the RAM? If so, does the $28 Newegg order include that?
Click to expand...

"Install"? You basically just plug it in. It's harder to "install" a USB printer because they usually need some kind of driver where as RAM just works. If installing the RAM is $120, installing a printer should be at least $250.
 
rudeguy said:
Heller is currently hiding under his coffee table.
Click to expand...

No just watching the Auburn/Arkansas game. Great game so far.
bong_smiley.gif
 
guyver01 said:
I'll guarantee they recommend that for minimal systems for program performance... its usually the cheapest thing you can do to improve system performance, when the customer is complaining about slow systems and program loading... don't forget, the op stated they took it in for a "system tuneup" .. which means they said stuff loaded slow, sluggish.
Click to expand...

Suggest.....you...need....to.....read.....post.....before......replying.:biggrin:

btw if the ram retails for 59.00 at Staples and Staples charges 70.00 and hour labor.....then they are saying it takes almost and hour to put in a stick of memory?
 
JimmiG said:
"Install"? You basically just plug it in. It's harder to "install" a USB printer because they usually need some kind of driver where as RAM just works. If installing the RAM is $120, installing a printer should be at least $250.
Click to expand...

Most "average" people I know do not care to learn how to do it. Yes, you and I know its not difficult at all but a large majority of people would pay to have this done...
 
techs said:
My bad. Here's the ram on the Staples website:
http://www.staples.com/PNY-512MB-PC3...product_574202

It's a little less than 60.00 its 52.99. Hmm. So its over 60.00 to put in a stick of memory?
Click to expand...

According to their website it should have been $40.
http://www.staples.com/sbd/cre/marke...9/install.html


Either way, dont take this as me defending Staples. I totally hate that place and their practices; just pointing out that they have reasons for doing things this way
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top