- Mar 15, 2007
- 2,004
- 1
- 0
I have been on these forums for a while and have tried to pick out imbalanced or histrionic posts about coolers not doing this or that when custom cooling really is a 'your actual mileage may vary' kinda affair. A few months ago, people were piling on Thermalright because their U120-X didn't seem to be performing up to spec. After a while it appeared that there was truth to the whole thing and that Thermalright had some QA problems. I've had nothing but positive experiences with Thermalright, though. I really wanted the Ultima-90 cooler because it offered great performance in a small package. The problems with the U120-X didn't appear to include the Ultima 90. So when I decided to upgrade back around Thanksgiving, I went for the Thermalright product.
I purchased the cooler from FrozenCPU. It's located in my home town, so I feel a sense of loyalty to the place. In fact I've always bought from them, even though it always costs me a few dollars more. I received my new chip and mobo about 2 weeks before the Ultima-90 and installed the SI-120 that I was going to replace in the meantime. After some time calibrating things, my temperatures were pretty good (E6750 chip). I would idle at about 25C and peak out at around 43 (24C ambient). When I got the Ultima 90 I was expecting to see the a performance increase. Instead, my idle went to around 29-30 and peak went to 48-49. Swapping in larger fans did not change the cooling. I re-set the sink about 5 times, although each time I removed it, it looked like I had a good dispersion of thermal compound. I eventually came to the conclusion that the heat pipes were likely not functioning as expected.
I contacted FrozenCPU and they said that they would take a look at it while I was back in town for XMas. When I got here, though, they said there was nothing they could do. In fact I was told, "Once you install it we cannot take it back." I looked through FrozenCPU's web page and I saw nothing that said that you could not return a product if it had been installed. How on earth would I discover something was defective without installing it? I've talked to three guys there today and they all gave me the same response. I'm pretty floored. That's got to be the worst unadvertised return policy I've ever encountered. Boy do I feel like a sucker! I could have gotten the cooler for $5.00 less than I paid for it and two weeks sooner if I had purchased from Jab-tech. After tossing hundreds of dollars at that place over the past two years, and recommending them on these forums, I think I'm done with them. According to FrozenCPU, my only recourse is through Thermalright.
Which is funny, because I've been on the phone with them today as well. They insist that my only recourse is through FrozenCPU. I was told, honestly, that the Ultima-90 should not outperform the SI-120 and that what I really needed to do was buy the U120-X if I wanted better cooling. And since the temperatures I stated are apparently within the realm of possibility for the Ultima-90, there's probably nothing wrong with it. That's a bit like telling someone that bought a Porsche that turns out performing like a Honda that they should be happy because they still have a reasonable car. I'm going to call one more time and see if I can get it replaced by Thermalright. But at this point I'm a bit disgusted with everyone involved.
I purchased the cooler from FrozenCPU. It's located in my home town, so I feel a sense of loyalty to the place. In fact I've always bought from them, even though it always costs me a few dollars more. I received my new chip and mobo about 2 weeks before the Ultima-90 and installed the SI-120 that I was going to replace in the meantime. After some time calibrating things, my temperatures were pretty good (E6750 chip). I would idle at about 25C and peak out at around 43 (24C ambient). When I got the Ultima 90 I was expecting to see the a performance increase. Instead, my idle went to around 29-30 and peak went to 48-49. Swapping in larger fans did not change the cooling. I re-set the sink about 5 times, although each time I removed it, it looked like I had a good dispersion of thermal compound. I eventually came to the conclusion that the heat pipes were likely not functioning as expected.
I contacted FrozenCPU and they said that they would take a look at it while I was back in town for XMas. When I got here, though, they said there was nothing they could do. In fact I was told, "Once you install it we cannot take it back." I looked through FrozenCPU's web page and I saw nothing that said that you could not return a product if it had been installed. How on earth would I discover something was defective without installing it? I've talked to three guys there today and they all gave me the same response. I'm pretty floored. That's got to be the worst unadvertised return policy I've ever encountered. Boy do I feel like a sucker! I could have gotten the cooler for $5.00 less than I paid for it and two weeks sooner if I had purchased from Jab-tech. After tossing hundreds of dollars at that place over the past two years, and recommending them on these forums, I think I'm done with them. According to FrozenCPU, my only recourse is through Thermalright.
Which is funny, because I've been on the phone with them today as well. They insist that my only recourse is through FrozenCPU. I was told, honestly, that the Ultima-90 should not outperform the SI-120 and that what I really needed to do was buy the U120-X if I wanted better cooling. And since the temperatures I stated are apparently within the realm of possibility for the Ultima-90, there's probably nothing wrong with it. That's a bit like telling someone that bought a Porsche that turns out performing like a Honda that they should be happy because they still have a reasonable car. I'm going to call one more time and see if I can get it replaced by Thermalright. But at this point I'm a bit disgusted with everyone involved.