Yesterday I decided to purchase the tickets for my NZ holiday.
Using 'single braincell mode' I thought I would try the new division of a company that I have used before.
A little voice which bothers me from time to time said "make screenshots", so during the process I took pretty little pictures of plane icons and submit buttoms.
All went well until the payment submit, after pressing the buttom my fares jumped $700 USD, the dep/arr. dates were incorrect and I had recieved a sex change.
After tracking down the firms phone number through a number thingee I called them, yelled, and repeated myself a million times because the twit on the other end couldn't understand a word that I said. It was so bad that when I said "I as in ICECREAM" and she said "you mean E as in ELEPHANT"...
She 'played' dumb and said that the 1600 USD was the correct quote, to which I said "BS I have screenshots that prove otherwise". She promptly changed the bookings etc and sent out a Credit Card payment form because the original booking was in the process of being cancelled.
I put down to phone feeling quite pleased with my Super Sleuth efforts..
Until this morning, Hubby goes to work, signs the form and sends it off via Fax, meanwhile "Ms I don't even have one braincell" sent me an email saying all my bookings had been cancelled.
I called the company back, explained that the payment info had been sent... she replied 'Ohhhh'.
I lost my cool and told her to destroy the info followed by 'your company sucks and so does its customer service'.
So now its either Orbitz or Shark Fodder.
Moral - be very careful using a new company !
Using 'single braincell mode' I thought I would try the new division of a company that I have used before.
A little voice which bothers me from time to time said "make screenshots", so during the process I took pretty little pictures of plane icons and submit buttoms.
All went well until the payment submit, after pressing the buttom my fares jumped $700 USD, the dep/arr. dates were incorrect and I had recieved a sex change.
After tracking down the firms phone number through a number thingee I called them, yelled, and repeated myself a million times because the twit on the other end couldn't understand a word that I said. It was so bad that when I said "I as in ICECREAM" and she said "you mean E as in ELEPHANT"...
She 'played' dumb and said that the 1600 USD was the correct quote, to which I said "BS I have screenshots that prove otherwise". She promptly changed the bookings etc and sent out a Credit Card payment form because the original booking was in the process of being cancelled.
I put down to phone feeling quite pleased with my Super Sleuth efforts..
Until this morning, Hubby goes to work, signs the form and sends it off via Fax, meanwhile "Ms I don't even have one braincell" sent me an email saying all my bookings had been cancelled.
I called the company back, explained that the payment info had been sent... she replied 'Ohhhh'.
I lost my cool and told her to destroy the info followed by 'your company sucks and so does its customer service'.
So now its either Orbitz or Shark Fodder.
Moral - be very careful using a new company !
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