HDD Reliability

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Pete

Diamond Member
Oct 10, 1999
4,953
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Yikes. A lot of quick lips and slow wits here...

I've owned two WDs, two Maxtors, and my latest purchase was a Quantum Fireball LM Plus (outrageous price/perf, $4/GB for StorageReview's fastest HD). None have failed. I stress them reasonably enough, as I play games, move large files around, reformat a lot; the WD 5.1GB 5400rpm actually served as a, um, server ("Allow myself to introduce...myself." ;)) for a semester, and it's still going strong. I'm sure a lot depends not only how you treat your HDs (temp., hits, magentic interference) but also how it was treated on the way to your grubby little hands.

KarsinTheHutt, the Maxtor should be sweet, as it's fast and should be quiet (my Quantum is noticably louder than my Maxtor 10GB 7200rpm). If I were buying a HD today, I'd limit myself to Maxtor/IBM/WD (Quantum is too loud) and use the best price as the determining factor. In the Hot Deals forum, you can get a Maxtor 30GB 7200rpm for $148 with Photoshop LE--not bad at all.

I've been lucky, I guess--it's time I actually started regularly backing my HD up, as I don't know what I'd do if it died on me. Funny thing is, the most cost- and time-effective way of backing up is simply purchasing another HD. With the prices of CD-RWs dropping and speeds rising, backing up on multiple CD-RWs is another reasonable alternative.
 

borealiss

Senior member
Jun 23, 2000
913
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modus

"There are only three or four worthy brands and each brand has only two or three current trim lines (basically it goes value: 5400, performance: 7200, waste of money: SCSI" and "...the only valid buying criteria for a hard drive is price/performance."

reliability IS an issue. i think the general consensus is that scsi is more reliable then ide on average, otherwise why would companies like apple, kingston, micron, dell, compaq, sgi, etc... use scsi in practically all of their highend workstations/servers, not to mention anandtech also uses scsi in its servers as well. other than scalibility and speed, i think reliability over eide must play some role in these companies' decision to go scsi. scsi hdd's also have a higher average time before failure, according to the companies that spec them, compared to eide drives. it might be a waste of money for the average user i guess, but i try to get scsi when i can afford it, otherwise i'll just save up the money.

you say that there is no way to judge a company's reliability without doing a massive survey, which i do agree with you on. but i think it's premature to say that all companies have the same reliability. after all, you've only had experience with a minute fraction of hdd's out there. one brand might be superior over the other, we just don't have the resources to tell which one that is.

i've owned...

3 quantums: 2 ide, 1 scsi
2 seagate: 2 scsi
2 maxtors: 2 ide
2 ibm: 1 scsi, 1 ide

of the 3 quantums, 1 ide failed in 3 months. the other ide is going on 6 years now, and the scsi is going on 1 year. of the 2 seagates, 1 scsi failed in 4 months, the other is going on 2 years. of the 2 maxtors, 1 failed in 3 years, other is going on 4 years now. of the 2 ibms, 1 scsi is going on 1 year, and the ide quit after 4 months. i've also seen a seagate cheetah on a highend mac g4 go out after 3 months. this is a 500 dollar hdd, so i was pretty surprised, but i think that there is some randomness no matter brand of hard disk you get.

i just think that scsi tends to be more reliable than eide, but i'm not basing this on my experience with my "massive" collection of 11 hdd's i've owned, i'm basing this on companies like the ones mentioned and their decisions to go scsi when reliability is a major factor, not to mention that anandtech uses a scsi raid solution for its servers, and NOT an eide one.

borealiss0
 

Modus

Platinum Member
Oct 9, 1999
2,235
0
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Pete, denilfloss,

I wasn't trying to knock Quantum drives at all, just commenting on the fact that their price/performance ratio is not as good as that of Maxtor and others. Looking at AnandTech's review (http://www.anandtech.com/showdoc.html?i=1240) the Quantum only beats the Maxtor in a handful of tests. The reviewer's conclusion was pretty simple: the Fireball LM Plus is a great drive, but not quite as fast as the Maxtor.

And as far as price, PriceWatch lists the Maxtor DiamondMax 40 Plus as low as $115, while the Quantum Fireball LM Plus goes for $137. Not a big difference, but considering the Maxtor is faster, it's a pretty easy choice.

borealiss,

Obviously, SCSI has some limitted uses in server/enterprise environments. But even there, its added cost often outweighs its meager benefits. There are three main arguments for SCSI:

1) Reliability.

In the real world, this isn't as big a deal as it seems. Anyone even considering SCSI is going to have multiple redundant backups as a matter of course. So, if a drive fails, the system will automatically switch to the backup drive, causing only a small blip in overall service. An IDE raid array, with its cheap cost per megabyte, would be ideal. And although SCSI drives are touted as lasting decades before failure, this is a moot point as any high end server will be upgrading their drives long before the manufacturer's standard three-year warranty even expires.

2) CPU utilization.

Busmastering IDE drivers have steadily improved to the point where they are competitive with SCSI solutions in processor load.

3) Multiple-reads.

SCSI hardware is supposed to handle multiple read/write operations at once, which is thought to be ideal for a server environment. Actually, a little thought will tell you it's a fairly small advantage. Why? Well, obviously the hard drive itself can't do two reads or writes at the same time. Only the SCSI interface could multitask in that fasion. So all we save is the time for a command to come through the interface, which is practically nothing. And, if commonly-used data is often requested, the drive will never be touched, as it will simply stay in the disk cache of the operating system.

Admittedly, there are scenarios where SCSI is more cost effective than IDE. I just can't seem to find one.

Modus
 

borealiss

Senior member
Jun 23, 2000
913
0
0
modus

you contradict yourself. first you say "As a computer consultant and reseller, I've used every brand of hard drive available, and come to the conclusion that reliability is consistent across brands: consistently terrible."

then you go on to say "There is no conclusive proof that any brand of hard drive is more or less reliable than any other brand of hard drive. Such an assesment would require years of controlled studies and extensive surveys."

the second quote also holds true for saying that all drives are of equal reliability, which you claim. using your logic, you don't know this for certain because you haven't had an adequate sample of the hdd's that are on the market, so how do you arrive at this conclusion? like i said before, there very well may be a better brand of hdd out there, we just don't have the resources to point to it until a massive survey is done.

as far as the scsi vs. eide debate goes, well, i'm not going to post much more on that. that thread has been done before.

borealiss0
 

Modus

Platinum Member
Oct 9, 1999
2,235
0
0
borealiss0,

<<you contradict yourself>>

You've just given up a loosing argument on the main issue and resorted to petty semantic attacks on supposedly conflicting statements which in fact go hand in hand. That's pretty desperate. Anyways. . .

The statement

&quot;As a computer consultant and reseller, I've used every brand of hard drive available, and come to the conclusion that reliability is consistent across brands: consistently terrible.&quot;

agrees completely with

&quot;There is no conclusive proof that any brand of hard drive is more or less reliable than any other brand of hard drive. Such an assesment would require years of controlled studies and extensive surveys.&quot;

because both statements make the key point that no brand of hard drive has been proven to be any more reliable than the others. In the first statement, I am relating my own personal experience that all brands of hard drives are equally unreliable. Regardless of my personal experience, however, there is no proof one way or the other. Therefore, we must assume that all brands of hard drives are equally reliable until proven otherwise. We certainly cannot assume -- like many in this thread have -- that a certain brand holds the edge.

<<like i said before, there very well may be a better brand of hdd out there, we just don't have the resources to point to it>>

True.

THEREFORE (now follow me here, I know it's tough but try to wrap your brain around this) in the absence of any conclusive evidence as to the reliability of any brand of hard drive, we must eliminate reliability as a buying criteria and focus solely on the remaning factors: price and performance.

Why is that so hard to accept?

<<as far as the scsi vs. eide debate goes, well, i'm not going to post much more on that>>

There's nothing more to post. I've sumarized the issue and shown why SCSI is all but pointless, even for server applications in some cases.

Modus
 

LXi

Diamond Member
Apr 18, 2000
7,987
0
0
Completely agree with Modus. Think about it another way, lets make an anology. Two sports teams, one with a good record, one with a not as good record. They play a game tonight, can you claim that the team with the better record will win for sure? No. It's a toss up, no matter how good that team is, the chances for it to lose is still a 50/50. So think about the record as the reliability status, if you have absolutely no way to figure out which team(or hdd brand) will win, all you can do is eliminate the record criteria(or reliability for hdd). Of course, you can compare the two teams, judging by how good their players are, how they perform, how consistent they are, and such(or in hdd's case, it's specifications, price, and performance...), the team with the better players will probably have a better chance of winning(in hdds case, you're better off with the one that has the better performance).
 

jaydee

Diamond Member
May 6, 2000
4,500
4
81
Modus I totally agree except that there may be other factors besides price and performance. Things such as noise and customer service comes in to play somewhere too. Also speed isn't neccesarily just RPM's. For example Maxtor's diamondmax60 series is currently only 5400 RPM but it outperforms most 7200's because of its platter density (50% more).
 

borealiss

Senior member
Jun 23, 2000
913
0
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modus

give me a break. you came to the conclusion that all hdd's are not reliable to the same extent, which is crap, because you can't make a reliability judgement based on your experience, you said so yourself. if you're going to eliminate reliability as an element because you think that you can't make a judgement of reliability without years of research and massive surveys, don't make a judgment on the equality of reliability of hdd's, which is exactly what you do. you have no logical way of coming to that conclusion. let me try to lay it out for you in a way easy for you to understand. for you to make that judgement, you would need, say, 2 years or more to conduct a survey. within that survey, you would need probably 10000+ references, maybe more. if failure rates came to say 5% ibm, 5.6 % seagate, 5.2 % maxtor, etc... then you could conclude that they are the same. you don't have a massive survey that you spent years on, so how does your experience make up for this? i guess your special.

&quot;in the absence of any conclusive evidence as to the reliability of any brand of hard drive, we must eliminate reliability as a buying criteria and focus solely on the remaning factors: price and performance.

Why is that so hard to accept?&quot;

i never rejected it. you're the one saying reliability is the same for all hdd's, not me.

&quot;You've just given up a loosing argument on the main issue and resorted to petty semantic attacks on supposedly conflicting statements which in fact go hand in hand. That's pretty desperate. &quot;

i just wanted to stay on topic, not start a scsi vs. ide debate which has been beaten into the ground, but since you insist...

first off, not everyone considering scsi is going to have multiple redundant backups of the same information. in a major server environment, most likely, but scsi isn't limited to servers. there are companies that put them into workstations for graphics and video editing, and they aren't going to have multiple backups. they most likely have a single drive. where do you get this info from? also, the many different raid implementations that are available for scsi don't even exist for eide. so if you're doing major serving, you're going to want scsi just because of the wide availability of raid implmentations, not just raid 0 and raid 1 or 0/1 combined, not to mention the scalibilty of these raid solutions. raid 0 and raid 1 just don't cut it in a lot of circumstances.

cpu utilization is a moot point. it isn't a factor, plain and simple. in a heavy multitasking environment, it might be more of an issue then in others. not going to argue with you here.

the one major benefit to scsi is bandwidth. uw2 scsi has been out for more than a year now, and eide is just catching up. u160 has 60% more bandwidth than ata100. strap on 10 drives in a server environment, each hdd going at once at their max, and eide runs into major bandwidth limitations(assume that 10 hdd's on one eide bus is remotely possible). scsi has no problem with it. scsi is also fully backwards compatible scratch the new lvd interfaces. ata66 has problems coexisting with ata33 devices. scalibility is another one. how many devices can you fit on an eide channel, 2, maybe 4 with the newer interfaces that come out. ever since uw scsi which was about 2+ years ago, 15 devices could have been put on 1 scsi bus. can you say that for eide? nope, not even close. scsi is also a much more flexible interface. name one thing that you can't put on a scsi interface that can be put on a eide interface. there practically isn't any. also, name how many raid implementations there are for eide. 3 that i can think of, raid 0 and 1 and the combination of both. scsi has about 6 or more.

as far as doing multiple reads/writes at once, you usually don't have 1 hard drive in a server environment. like you said, you probably have multiple drives running copies of the same information. while one drive does a write, the other does a read. the claim that the only time you save is the request for a command going through the interface is bogus. if a write takes 5 seconds, and a read takes 5 seconds, you save 5 seconds by doing both at once. you save the time for a and entire disk fetch which is godly slow already. given that they don't take this long, but when you've got 1000 or so requests for different files at once, then the time saved adds up.

LXi

you know the record for each team, so you should be able to make a judgement on who will be more likely to come out on top. let me put it to you another way, say we knew from a survey that maxtor hdd's have a failure rate of an enormous 50%. then say that ibm's were 10%. knowing this, it's safe to say you're less likely to have an ibm fail than a maxtor. that's just raw statistics, but that does not necessarily mean that it will happen, because inevitably there is some randomness, which i think you're getting confused with. if you had 1000 people buy ibms and 1000 buy maxtors, chances are the ibms will have a higher reliability of operation based on the statistics. same goes for the teams. if one team has won against another 70% of the games, chances are it's going to win again, but like you said, anything can happen, nothing is for certain. put another way, say companies A and B manufacture parachutes. A has a failure rate of 2%, B has one of 30%. now, which would you choose? according to your logic, it shouldn't matter, afterall, anything can happen right, 50/50 it opens or doesn't? if you tell me that you would choose B just as much as you would choose A, then you're just kidding yourself. you're going to want obviously brand A over B because you don't want to end up a smear mark on the pavement and you're going to use it's reliability record as a criteria of purchase. you're trying to completely eliminate reliability as a factor regardless of whether or not you know the statistics. eliminating reliability is fine if you don't know the statistics, but in your example you do, so you can't eliminate the past records for the teams.
 

StanTheMan

Senior member
Jun 16, 2000
510
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Maxtor drives are craps, despite of good review. If the company has a good reputation, the consumers would know. Consumers are not stupid. They buy, they use, and they experience what they use. Looking at the posts, I'm quite suspicious. Modus, are you an employee of MAxtor? or are you a maxtor authorize distributor? why would you defend the company? Let's get real man, what you're trying to proof anyway?
The bad reputation that the company has could not be wiped out with words, reviews, and ads
 

CQuinn

Golden Member
May 31, 2000
1,656
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StanTheMan



<< If the company has a good reputation, the consumers would know. >>



True, and since their main &quot;consumers&quot; are the OEMs that use and resell their drives, then would you consider all the Maxtors and Western Digitals on CompUSA shelves to be evidence of reliability?

(Personally, I would consider them &quot;better than average&quot; for that,
but not necessarily top of the line)



<< Consumers are not stupid. They buy, they use, and they experience what they use. >>



Another good point, and since Maxtor is not only still in business after all these years, the majority of their consumers must be happy with their drives, or they wouldn't keep selling.

When a &quot;consumer&quot; like []www.google.com[/l] sets their whole business on Maxtor drives, you would expect that the decision is based on solid research into whether or not the drives can meet their needs.
http://www.google.com/pressrel/partnerpress13.html



<< The bad reputation that the company has could not be wiped out with words, reviews, and ads >>



What bad reputation? Maybe before you question Modus' position, you should provide some information to support your own. And how can you claim that a &quot;bad reputation&quot; which is founded on word of mouth and reviews, is any different than a &quot;good reputation&quot; based on the same thing?

So far in this thread, we've had two types of comment:
&quot;I used drive X, and didn't like it&quot;
&quot;I used drive Y, and it works for me&quot;

The &quot;reputation&quot; that a company has is based on proof of product, which starts with reviews, but carries over in customer feedback. And as fast as companies change product lines/models over time in this industry; the &quot;reputation&quot; a company may have had 3-5 years ago doesn't mean squat when it comes to evaluating their products today.

Ultimately, the deciding factor in this thread has nothing to
do with the company; it has to do with what KarsinTheHutt decides
to buy (and anyone else that has been helped by this topic).


 

jaydee

Diamond Member
May 6, 2000
4,500
4
81


<< Maxtor drives are craps, despite of good review. >>



What kind of reasoning is that?
 

jaydee

Diamond Member
May 6, 2000
4,500
4
81
Actually, you might want to consider a Maxtor 45GB. It's probobly cheaper and certainly faster, despite 5400RPM (there's a huge thread on that a while back) if you can find someone selling it.
 

Jhhnn

IN MEMORIAM
Nov 11, 1999
62,365
14,685
136
Yikes! Of all the threads on any tech forum I've ever visited, Discussions about hard drives seem to be the least rational of any. It seems to arouse more emotion than capital punishment, abortion, or privacy. Myself, I try to avail myself of the information currently available to me, like our host's March '00 ATA roundup. IBM and WD 25gig drives? &quot;identical&quot; How to choose between them? &quot;price&quot; and alot of other interesting stuff besides!
 

Aboroth

Senior member
Feb 16, 2000
723
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If you study statistics at all, even for one semester, you learn how to conduct a survey and get accurate results without bias. Taking personal experiences from a few random people that own any kind of hard drive is a horrible way to conclude failure rates on hard drives. Unless you can get the failure rates from a large percentage of drives from a multitude of hard drive manufacturers with a set time frame for the failure rate you will never, ever get a completely accurate representation of the reliability of any manufacturer compared to the others. It is just logical.
This is about as bad as looking at the overclocker's database to figure out which processors have a greater chance at overclocking. Overclockers get to selectively tell people which processors they own overclocked to certain levels and choose not to include certain failures or even successes. In addition, the database has an extremely small percentage of the manufactured chips listed, which just invalidates it even further. The huge opportunity for bias alone should invalidate it.
Modus has already beaten this into the ground only to be replied to by people that don't seem to read his posts and understand them. Your experiences are biased and have absolutely no statistical relevance to anybody else. Sorry to break it to you, but in the situation of dertermining hard drive reliability you are not an expert and never will be.