Having problems with Internet security in the middle east, need to prove to an executive that it isn't our system..

[beer]

I work for a realty company that is doing a project management job in UAE. One of our executives communicates with the guys over there. On Friday e-mails started bouncing back to him. Naturally he called me, and I attempted to forward it, and it bounced back too. In an attempt to discern if the problem lied with our mail server or something overseas, i attempted to send it through my UTexas account and it still failed. I tracert to cdr.gov.ae and the last active hop is somewhere overseas, at or around hop 18. It still doesn't work, and I've tried it under at least 3 different ISPs - Verio, comcast and Verizon.

He's fuming mad. I talked to our consultants and he agreed that the redundancy over there just isn't as stable as it is over here. The fact that this third party in question is neither an employee of the company nor domestic means we really don't have much control over the routers in bumfvck, europe.


So, how do I kindly explain to this executive that we really can't solve his situation. But, we can give him a work-around, such as giving this 3rd party an email account through our OWA?

 

[her209]

Originally posted by: Elemental007
But, we can give him a work-around, such as giving this 3rd party an email account through our OWA?

I thought there was a problem with the connection.

 

[beer]

Originally posted by: her209

Originally posted by: Elemental007
But, we can give him a work-around, such as giving this 3rd party an email account through our OWA?

I thought there was a problem with the connection.

There is, but it only seems to be going one-way. The guy in UAE can email us just fine, it just doesn't work the other way around.

Here is the trace:

C:\Documents and Settings\Administrator.HALLWOOD>tracert cdr.gov.ae

Tracing route to cdr.gov.ae [213.42.186.140]
over a maximum of 30 hops:

1 <10 ms <10 ms 15 ms 204.0.75.1
2 <10 ms <10 ms 15 ms d1-10-0-0-10.a05.dllstx01.us.ra.verio.net [157.238.230.241]
3 <10 ms 16 ms <10 ms ge-6-0-0-4.r01.dllstx01.us.bb.verio.net [129.250.28.190]
4 <10 ms <10 ms 16 ms p16-0-1-0.r21.dllstx01.us.bb.verio.net [129.250.3.28]
5 32 ms 47 ms 31 ms p16-0-0-0.r02.stngva01.us.bb.verio.net [129.250.5.35]
6 31 ms 47 ms 31 ms p16-0-1-0.r20.asbnva01.us.bb.verio.net [129.250.2.75]
7 31 ms 47 ms 31 ms p16-5-0-0.r01.asbnva01.us.bb.verio.net [129.250.2.61]
8 31 ms 47 ms 32 ms if-5-0.core1.ashburn.teleglobe.net [63.243.194.101]
9 47 ms 47 ms 47 ms if-2-0.core2.newark.teleglobe.net [64.86.83.213]
10 47 ms 47 ms 47 ms if-1-0.core3.newyork.teleglobe.net [64.86.83.165]
11 47 ms 47 ms 47 ms if-6-0.core2.newyork.teleglobe.net [64.86.83.157]
12 31 ms 47 ms 47 ms if-2-0-5.bb7.newyork.teleglobe.net [207.45.220.211]
13 266 ms 281 ms 282 ms 216.6.117.10
14 266 ms 281 ms 281 ms 195.229.31.100
15 266 ms 281 ms 281 ms 194.170.2.222
16 265 ms 281 ms 282 ms 213.42.4.117
17 282 ms 281 ms 281 ms 194.170.3.214
18 * * ^C

 

[her209]

TCP traffic goes both ways

 

[beer]

Originally posted by: her209
TCP traffic goes both ways

Then why is that hop dying? The exec in question said he could still be e-mailed.....look how far that hop is, though? The ping times indicate its overseas.

 

[her209]

Originally posted by: Elemental007

Originally posted by: her209
TCP traffic goes both ways

Then why is that hop dying? The exec in question said he could still be e-mailed.....look how far that hop is, though? The ping times indicate its overseas.

If the other person can email you, tell him to send you a tracert log from his side.

 

[Pepsi90919]

Tracing route to cdr.gov.ae [213.42.186.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 8 ms 10 ms 10.69.80.1
3 14 ms 25 ms 16 ms d226-2-129.home.cgocable.net [24.226.2.129]
4 12 ms 60 ms 13 ms d226-5-241.home.cgocable.net [24.226.5.241]
5 13 ms 13 ms 13 ms h66-38-197-241.gtconnect.net [66.38.197.241]
6 35 ms 15 ms 14 ms 216.18.63.17
7 36 ms 35 ms 40 ms POS6-0.WANA-MTRLPQ.IP.GROUPTELECOM.NET [216.18.6
3.194]
8 36 ms 34 ms 36 ms GE1-0.PEERA-NYCMNY.IP.GROUPTELECOM.NET [66.59.19
1.206]
9 40 ms 31 ms 31 ms nyiix.emix.net.ae [198.32.160.45]
10 253 ms 250 ms 252 ms auh-emix-ra.so612.emix.ae [195.229.0.225]
11 250 ms 252 ms 257 ms csk004.emirates.net.ae [195.229.31.4]
12 254 ms 253 ms 254 ms 194.170.2.218
13 252 ms 273 ms 252 ms 213.42.4.125
14 279 ms 263 ms 263 ms 194.170.3.214
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * ^C

 

[OrganizedChaos]

hmmm,
1. he really can't e-mail you and your boss is a moron.
2. sumthin on your end is screwed up.
3. sumthin on his end is screwed
4. ACK packets learned to swim.

keep in mind i have no idea what i'm talking about but this is ATOT and people will think i know what i'm talking about then start a flamewar

 

[GtPrOjEcTX]

Originally posted by: Pepsi90919

14 279 ms 263 ms 263 ms 194.170.3.214
15 * * * Request timed out.

mine dies there too.